Customer Relations Coordinator
Comfort Keepers
White Rock, BC, Canada
10h ago

Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team!

This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise Owner and the Business Development Manager.

The Business Development function includes managing all aspects of the sales cycle for the company (attracting new business and increasing / maintaining existing business relationships).

You will work with our schedulers to monitor client communication, intake, and service follow up.

This role is one that is both challenging and rewarding, giving the successful candidate an opportunity to develop an interesting career in relationship building / sales and to contribute to a respected company in an exciting industry.

Comfort Keepers is widely recognized as a leading provider of quality in-home care to seniors and other clients who need help with the activities of daily living.

Our goal is to enrich the lives of our clients as we enable them to maintain the highest possible level of independent living in their own home for as long as possible.

We provide services from Vancouver through to Abbotsford, with over 200 employees. The head office in White Rock is the scheduling and operational hub.

Take the first step toward an exciting career with Comfort Keepers! Apply Today!

Job Tasks and Responsibilities :

  • Visit prospective and current referrers / partners to promote Comfort Keepers and cultivate relationships.
  • Routinely interact with referral sources, insurance companies, care managers, and other third-party vendors.
  • Monitor clients' scheduling concerns, service feedback, and follow-up; and communicate with clients and / or their families regarding the same.
  • Complete tracking / reporting as required
  • Conduct, or assist with, market research
  • Qualifications, Skills and Abilities :

  • Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.An additional asset is experience with programming google maps, and in using CRM systems.
  • Ability and comfort to travel (Vancouver to Abbotsford) as required to perform the work in the field, access to a reliable car, have a current, valid driver's license and be insurable (travel averages 2 days per week, and mileage is paid)
  • Comfortable and skilled in business networking, including initiating doing so
  • Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
  • Able to work effectively and contribute within a team environment
  • Work environment :

  • Typical office environment, automobile (extended time due to travel), community settings, referral source settings (may include standard office buildings, hospitals, residential settings).
  • Estimated amount of travel : average 2 days per week.
  • Walking, sitting, and standing with lifting not expected to exceed 15 pounds in weight (this would typically be carrying brochures or supplies for events / meetings, etc.).
  • Apply Today!

    Our office serves seniors in Vancouver and surrounding communities, including Abbotsford, Burnaby, Langley, Maple Ridge, Surrey & White Rock.

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