Field Support Rep 2
Toronto, ON, CA
6d ago

Job Description

We want you to join our customer centric team whose passion it is to Empower Digital workplaces!

At Ricoh, we aren’t satisfied with keeping pace with today’s complex work environments, we are setting the pace. We are reimagining the workplace.

Our high-performance workplace is powered by a team that thrives. We offer a friendly culture with a focus on wellbeing and work life balance.

Flexible work options, a time off purchase program, great physical and mental health benefits, employee discount and recognition programs are only some of the advantages of working at Ricoh.

We are a family that promotes positive manager relationships and on-going learning & development that nurtures professional growth and career advancement.

Discover what you are capable of in an environment where your growth is supported, and your success is celebrated.

The Field Support Representative 2 is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following : copy production and finish work, operation of a mail centre, maintaining billing logs and reports.

The Field Support Rep will assist with the delivery of Ricoh Managed Document Services which includes managing business document output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing uptime, utilization, and optimization and user satisfaction while minimizing costs.

The position supports the region’s Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Management Services locations.

Responsible for supporting operational objectives at all existing customer sites within a geographic territory. Must be able to report to and work at various Managed Services client locations within the Greater Toronto Area based on business needs and as scheduled.

Responsibilities : MAIL :


  • Process all incoming and outgoing mail;
  • Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations;
  • Filing and labeling of documents and other material for storage and retrieval;
  • Shipping and receiving including the movement of boxes and or equipment;
  • Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.
  • COPY :

  • Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators etc.;
  • Performs basic troubleshooting on all equipment used within the Ricoh Centre.

  • Performs front desk receptionist duties.
  • Assists in the coordinating of work assignments to meet specific deadlines and service deliverables;
  • Manage all aspects of the Ricoh Centre in the absence of the Site Manager / Supervisor.
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