The Field Operations Specialist is responsible for providing training for TBC’s Midas franchise locations across Toronto and entire Canadian market.
This position reports to the Division Sales Operations Manager and works closely with Regional Sales Managers. The Retail Field Trainer will lead franchisees through change management, Assist new and existing franchisees become operationally proficient and execute key TBC initiatives.
For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve.
Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-
in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®.
TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.
Provide sales, customer service, product and computer training to Midas franchisees
Ensure proper execution of key TBC initiatives
Develop effective relationships with franchisees and their employees
A minimum of 3 years retail multi location training experience
Retail tire and automotive service business experience is a plus but not required
Franchise experience is a plus but not required
Excellent selling, sales training, and presentation skills
Ability to challenge, motivate, influence, and communicate effectively
The flexibility to be deployed to stores outside of your primary area of responsibility when needed
Results focused and orientated
Ability to engage all TBC support departments when necessary
Highly motivated self-starter that can effectively plan regular visits with franchisees
Customer service orientation and a high level of professional integrity
Microsoft Office Skills : PowerPoint, Word, and Excel
Knowledge of Point of Sale systems with the ability to become an expert in the Midas POS system (RO Writer)
Strong telephone, verbal, and written communication skills
Team player with a high level of ownership
Bachelor’s degree preferred
Approximately 80-90% travel expected
Occasional nights and weekends is required to support franchisee special events
Competitive compensation and bonus
401k plan with a company match. Immediate 100% vesting
Company paid short term disability and employer subsidized long term disability
Comprehensive benefits including medical, dental and vision
TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.
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