Helpdesk Analyst (Chubb Fire & Security)
Anjou, Canada
6h ago

The Chubb Fire & Security Difference...

Service Excellence

Technology leadership

National Coverage

Single Point of Contact

A Name You Can Trust

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences.

We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence.

Our proven capabilities yield the ultimate in peace of mind to those that we serve

Role Summary :

Working as part of the Digital Technology (DT) Infrastructure team, the successful candidate will be responsible primarily in providing technical support to end users.

The candidate will take calls and work on support requests through a ticketing system. Main responsibilities would include setup, installation, troubleshooting and supporting workstations, printers, mobile devices and applications.

Key Job Responsibilities :

  • Provide level 1-2 technical assistance and support for issues related to computer systems, software, and hardware.
  • Support the DT infrastructure which includes laptops, desktops, printers, mobile devices and other DT related devices.
  • Strong fundamental troubleshooting skills and the ability to apply those skills to assist troubleshooting on a wide range of information systems and applications.
  • Document, track and follow-up on all inquiries, incidents, problems and service requests as assigned. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Work with other DT personnel within the DT Division to solve end user problems as needed. Escalate difficult problems as appropriate while remaining in contact with the user until acceptable resolution occurs.
  • Perform PC refresh activities, new PC deployments and PC moves.
  • Respond to and follow up on DT Infrastructure support requests in a timely manner.
  • Assist in developing and updating DT documentations.
  • Assist in maintaining inventory of all DT equipment, software and software licenses.
  • Assists on project implementations and system upgrades as needed.
  • Performs other duties as needed or required.
  • Qualifications :

  • A diploma or degree in Computer Science / Information Technology or an equivalent combination of skills and experience.
  • 3+ years of IT infrastructure experience required.
  • Comptia A+ or equivalent experience. MCSE certification is a plus factor.
  • Advanced PC hardware, peripherals & software troubleshooting skills;
  • Strong knowledge in supporting Microsoft technologies such as Windows OS (7, 10), Office Suite (2010, 2013), Active Directory and Exchange / Mail for user administration.
  • In-depth, hands-on knowledge of Enterprise Desktop Operating System deployments.
  • Knowledge and exposure in supporting mobile devices
  • Knowledge of common network terminologies / topologies
  • Experience with end user support; assisting users with day to day operations
  • Ability to work in a fast-paced environment
  • Ability to manage various technologies and complex issues; ability to handle multiple tasks on a short deadline
  • Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently;
  • Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skills and displays a willingness to learn.
  • Able to lift a minimum of 30 lbs.
  • JDE Experience would be beneficial
  • Our offerings include

    Competitive compensation

    A culture of performance & accountability

    A supportive and positive team environment

    Background Check Requirements :

    As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions :

  • Criminal Background Check
  • Reference Check
  • We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

    We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

    Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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