Analyste de centre de services/Bilingual Service Desk Analyst
Compugen Inc.
Montreal, Quebec, Canada
21h ago

Responsibilities :

  • Provide Service Desk technical support to users either via phone, email or desk side as required
  • Build relationships with customers both in person and over the phone
  • Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones / tablets, AV systems, enterprise applications / systems
  • Contribute to team innovation through ideas for process improvement and efficiency
  • Develop, implement, and / or participate in the preparation knowledge base articles and / or documentation for Service Desk use;
  • make recommendations for improvements

  • Document all problems and solutions in the Service Desk Tracking System
  • Be available to work rotating schedules which include evenings, weekends and holidays.
  • Qualifications :

  • Exceptional customer service and interpersonal skills, with a focus on rapport-building
  • Ability to clearly communicate over email and phone
  • 2 years of experience of related customer service experience
  • Related technical experience in either a work or school environment
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Experience working in a team-oriented, collaborative environment
  • A college diploma or university degree in the field of computer science is an asset
  • Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities.

    We also provide employment accommodation upon request to current employees and to applicants during the recruitment process.

    We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized.

    Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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