Assistant Shop Leader
Vancouver, BC, CAN
2d ago


A Day in the Life As the Assistant Shop Leader, you’ll play an integral role in Sugarfina’s exciting growth story. Every part of the store’s success will rest on your shoulders.

You’ll serve as an inspiring leader to your team, coaching and developing them to become the best they can possibly be. Under your watchful eye, the Sugarfina Shop-In-Shop will look pristine and beautiful, operate seamlessly, and be a magical, wonderful place where shoppers never want to leave.

You are responsible for managing the overall operations of the store and staff within while exemplifying the Mission Statement and Core Values of Sugarfina.

Responsibilities include all HR, Loss Prevention, Inventory Control, and Bottom Line Sales, while maintaining a strong emphasis on Customer Experience, Visual Standards, and Brand Representation.

You embrace the company’s culture and products to ensure we can inspire our customers and help the brand thrive within our communities.

During our Candy Concierge training program (which involves lots of taste testing!), you’ll become a true confections expert.

You’ll sweetly guide your team and our guests through the world of artisan candies, share the stories behind the sweets, and let them sample to their heart’s content.

As part of your day, you will :

  • Lead by example. We expect our Assistant Shop Leaders to roll up their sleeves and work hard, but also to have fun and create a positive, happy environment.
  • No job is beneath you, and you’ll always go the extra mile to get things done right with a great attitude.

  • Coach, mentor and develop your team to the fullest extent of their potential. We seek to create a healthy, happy atmosphere where everyone feels empowered, supported and challenged.
  • Build lasting relationships with our guests, including important corporate, custom and celebrity clients. Go above and beyond to provide the highest level of service, anticipating their every need.
  • We expect Assistant Shop Leaders to be actively on the floor engaging with our customers every single day.

  • Know your numbers! We’ve got ambitious plans and your sharp financial skills will help us meet and exceed those goals. You live and breathe numbers and you’ve got great ideas for driving growth.
  • Be a stickler for details. We’re obsessed with making every part of the Sugarfina experience perfect, and so are you. You’ll notice and act on anything that doesn’t meet our very high standards, and you’ll have lots of great ideas for how we can continue to make things better.
  • Run a tip-top shop. There are millions of little details that make a successful shop flow, and you’re on top of all of them : inventory management, loss prevention, operations, HR, customer service, visual standards, hiring, training, and more.
  • You’re a highly-effective communicator who knows how to manage up and manage down to get things done.

  • Be part of a Rockstar team. We pride ourselves on hiring great people who work well together. You’ll be in frequent communication with our home office, including operations, marketing, visual merchandising, customer service and sales.
  • Everyone works together to share learnings, celebrate successes, troubleshoot problems and drive the company to become a little better every day.

  • Held accountable for the store-level P&L statement, driving sales, as well as the financials of payroll and inventory control
  • Assist the Shop Leader to recruit and hire a diverse team based on skill set, experience and overall fit’ for Sugarfina
  • Coach and mentor the staff in partnership with the Shop Leader The Perfect Fit Is Sugarfina the perfect home for you? We’re looking for happy, service-oriented people who demonstrate the following :
  • You’re an entrepreneur at heart, with a strong desire to be part of something bigger. We’re on a mission to reinvent the candy business and you’re right there with us, treating the store like it’s your own.
  • You thrive in a fast-paced environment thanks to your outstanding communication skills, positive attitude and the ability to juggle many different priorities.
  • You’re a natural salesperson who loves engaging with customers.
  • You’re highly dependable, responsible, and organized. Education & Skills We like book smarts and street smarts, and we hire people who have both.
  • At a minimum, this role requires :

  • High school degree with a minimum 3.0 GPA
  • 1-2+ years retail management experience
  • 2-3+ years retail experience, preferably with a fashion or luxury brand
  • 2-3+ years of customer service experience
  • Interest in visual merchandising and attention to creative details
  • Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing or walking the entire shift
  • Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the business needs
  • Fluency in a second language, such as Mandarin, Japanese, French and / or Spanish is a plus Physical Demands While performing the duties of this job, the employee is frequently required to stand or walk the entire shift.
  • Will be occasionally required to stoop, bend, kneel, crouch, crawl, climb or otherwise move self in a reasonable way position to perform the essential duty.

    And must occasionally be able to safely and independently lift, carry or otherwise move or position up to 25 pounds.

    Get the sweetest job ever at Sugarfina! Text DREAMJOB to 25000 or click here : to work with us!

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