You personify the Klipfolio voice - helpful, friendly and knowledgeable. As a self-described data fanatic with a passion for technical problem-
solving and engaging with customers, you’ll thrive in this role.
Working closely with your fellow Klipfolians, you’ll apply your analytical and creative talent to solve complex challenges that range from troubleshooting APIs you’ve never seen before, building Klips, connecting data and teaching Klipfolio best practices.
Work closely with customers to understand the problem via email, live chat, video discussions and phone
Help customers connect to third party web applications using APIs
Help build dashboards and visualizations
Help customers understand their data
Train customers to use Klipfolio and help them maximize their experience with the product
Work with the sales team to engage prospective customers and on-board new customers - you’re the technical expert on the call
Test new features being developed
Work with the product team to develop new features based on customer feedback
Strong customer interaction and requirements analysis skills
Strong technical skills, including knowledge of web APIs (REST) - be prepared to show off your knowledge
Ability to use functions to develop complex formulas for data visualizations
Aptitude for learning new software
Very strong oral and written communication skills
Problem-solving proficiency with a very strong attention to detail
Experience working with SaaS or cloud-based software tools
Nice to Have Skills :
Background working with or defining key performance indicators or dashboards
Experience working with Klipfolio or other BI or dashboarding applications
A STEM background and / or education in Computer Science, Analytics, Business and Technology
CSS, JS and HTML
If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.