Position at Lifemark Health Group
Customer Service Representative Edmonton Area (Casual)
The anticipated schedule of this role varies throughout the week at different Lifemark locations in the area as it is mobile.
There is potential for this position to transition into full-time.
As a Customer Service Representative (CSR) at Lifemark, you are passionate about your work and perform with a high level of energy, reliability and pride.
Customers and coworkers alike look forward to their interactions with you. You positively contribute to the client overall experience at Lifemark!
Responsibilities include :
Main reception duties : Answering the telephone, greeting, and assisting clients by providing excellent customer service
Processing outgoing mail, courier and faxes and monitoring general email inbox and responding to email inquires
Responding to inquiries and helping clients with problems
Providing excellent customer service
Data entry, in taking new patients into patient scheduling system
Posting appointments, processing direct billing to insurance companies via Insurance portals
Processing payments, pulling charts for next day appointments
Reconciling revenue posting to day sheets
Daily point of sale machine cash out and reconciling with daily cash receipts
Providing administrative support under the direction of the Office Manager and Clinic Director
Calling in service request for photocopier / fax maintenance and mail meter
In-person and telephone customer service experience
1 year plus experience in a medical clinic setting is an asset
Understanding of medical terminology is an asset
Health-related educational background is preferred, such as a Medical Office Assistant Certificate or PTA diploma considered an asset
Valid driver’s license and access to a vehicle
Ability to travel to surrounding areas including within Calgary, Airdrie, Chestermere
Some Saturday mornings / afternoons may be required.