Team Lead - Mailroom and Print Centre
Exela Technologies Inc.
Edmonton,CA
6d ago

About Exela

Exela Technologies, Inc. (Exela) is a location agnostic, global business process automation (BPA) leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience.

Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments.

Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.

Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model.

We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune® 100, along with many of the world's largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.

Why Exela?

A global, public company (Nasdaq : XELA), the people behind Exela are as important as the company itself. Our team's extensive experience across multiple industry verticals give us a better sense of our clients' needs.

That begins with teams comprised of individuals from diverse backgrounds with different perspectives.

Join our global team as we create advancements in business process automation solutions that impact our client's mission-critical operations across the industries they serve.

The diversity of our workforce and their inspiring ideas resonate throughout all that we do - don't just read about digital innovation, be part of the revolution!

Health & Wellness

  • We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members;
  • paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available.

    We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

    Military Hiring :

    Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members.

    Individuals will be considered no matter their military rank or specialty.

    Summary

    The TL / Supervisor will be responsible for all aspects of operating day-to-day services at a Mailroom and Print Centre at a corporate law firm and supporting the on-site team.

    In order to achieve these objectives, the Supervisor will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Exela objectives.

    Provides operations functions in areas within a Legal office / environment : operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment.

    Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail / faxes, as well as applies necessary postage.

    May also perform one of the following at entry level : bindery, QC and final check, housekeeping, file services, etc.

  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Planning & organization focus resources on critical needs.
  • Define plans and actions consistent with business needs. Organize initiatives to achieve optimal results and critical timelines.

  • Position may require Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and / or special project needs requested by clients.
  • Quality / Workflow compliance demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.
  • Ensure service levels are clearly communicated, understood, and performed by on-site staff.

  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. Planning & organization focus resources on critical needs.
  • Define plans and actions consistent with business needs. Organize initiatives to achieve optimal results and critical timelines.

  • Coaching & counseling create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees;
  • address performance issues with directness and sensitivity with guidance from manager and human resources.

  • Administrative Performs administrative tasks, provides volumes / billing inputs to one-up Manager, and other assigned duties in a timely manner.
  • Ensures adherence to company policies and guidelines, safety & security procedures.

  • Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
  • Requirement

  • Proven leadership experience required; minimum 2 years Site Supervisory experience within the legal industry preferred
  • Effective customer relationship building skills, and uses creative solutions to exceed customer expectations.
  • Demonstrates good judgment under pressure, and works well in a multi-tasking.
  • Effective written and verbal communication skills; proven analytical skills.
  • Solid, basic mathematical skills required.
  • Excellent planning, prioritization and organizational skills.
  • Proven experience in high volume / fast paced environment.
  • Computer proficiency in email environments, MS Word / Excel or similar programs
  • Disclaimer :

    Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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