Customer Service Representative
GVBLN Human Resources
Canada-British Columbia-Vancouver
22h ago

Imagine working in a fast paced environment where you help clients do their every day banking and receiving something equally as valuable, a smile that says you’ve made their day easier.

You’ll enjoy an exciting sales and service career that’s very rewarding, where you’re making a difference in our clients’ lives every day.

As the first person our clients see, you are the face of our business and as a result will be relied upon to provide excellent client service and respond to all inquiries efficiently.

An understanding of client needs, products and services, and transaction processing knowledge are also required We offer extensive in-

house training. Quickly developing a rapport with customers, your service-oriented approach will create a positive customer experience.

Key Accountabilities / Activities

Create a positive client experience by understanding and meeting service transaction needs quickly, professionally and accurately.

Take initiative to promote banking products and transaction services that meet client needs.

Recognize client needs and make quality referrals to colleagues.

Take ownership when clients experience a problem and take the appropriate steps to resolve the problem.

Balance cash holdings. Act as joint custodian of cash and securities.

Protect client privacy.

Identifying client needs and sales opportunities while processing transactions quickly and providing efficient service.

Special conditions

Part-Time : 32.5 hrs / week

Days required to work : Monday to Friday

Fluent in Cantonese and Mandarin

General Skills Description

Initiative

Interpersonal Understanding

Thorough

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