Spa Coordinator
The Wickaninnish Inn
Tofino, BC, CA
11d ago

Spa Coordinator

  • Greet guests immediately as they arrive in Ancient Cedars Spa;
  • Answer the telephone and complete treatment bookings;
  • Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available;
  • Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory;
  • Complete transactions for the guests when they are leaving, and / or purchasing items from, the spa;
  • Participate in Retail programs, training and meetings;
  • Complete assigned administrative duties;
  • Be proficient in the opening and closing duties of the spa;
  • Assist with Spa Attendant shifts when necessary;
  • Assist in spa cleaning and organization of all areas of the spa, including closure day and reopening day;
  • Be true to the mission statements of the Inn. Constantly ensure that the 5 C standards of Relais & Chateaux, the AAA standards and Wickaninnish Inn service philosophies are followed.
  • Excellent interpersonal and verbal communication skills;
  • Previous spa product line knowledge an asset;
  • Strong organizational skills, initiative thinking and ability to multitask;
  • Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone;
  • Previous experience of 1 year in another spa or a full service hotel, an asset;
  • Working knowledge of Maestro, Excel, Word, and Internet applications preferred;
  • Must embrace the philosophies of wellness and healing through spa experiences;
  • Exemplary customer service skills and a demonstrated willingness to exceed guest expectations;
  • Ability to make a 1-year commitment to the position.
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