Please Note :
An Eligibility List will be created from this competition and will be in effect for up to six (6) months for any future Temporary and Permanent Tenant Service Coordinator positions that may become available.
Make a difference Want to help grow our communities? At Toronto Community Housing, we pride ourselves in developing Toronto’s neighbourhoods and helping our residents succeed.
We are searching for dedicated and passionate Tenant Service Coordinators to join our team and help the communities of Toronto thrive! Reporting to the Operating Unit Manager, the Tenant Service Coordinator will provide a wide range of administrative and clerical support services required in the day-
to-day management of a social housing portfolio. The Tenant Service Coordinator is expected to be self-motivated and function independently on a wide range of landlord and tenant activities. What you’ll do
Actively support, promote and assist in implementing Toronto Community Housing’s Community Management Plan (CMP) initiatives to : connect, support and engage tenants, maintain and create good quality and safe housing and ensure strong core business practices
Prepare a variety of routine correspondence and reports; examples include : tenant complaints, 24 hour access letters, move out acknowledgements, annual rent receipts, confirmation of tenancy, tenant charge letters, Social Housing Reform Act (SHRA) letters, etc.
Perform leasing duties such as preparation and signing of leases; may also be required to show vacant units
Conduct leasing interviews in accordance with policies and procedures using the Tenant and Applicant Waiting List (TAWL) and Housing Management System (HMS)
Match prospective tenants and transfers with vacant units, according to placement procedures, and offers units
Creatively market vacant units to minimize vacancy losses
Respond and resolve telephone, counter and mail inquiries on a wide range of tenancy matters including, but not limited to, rental accounts, parking, legal matters, transfers, etc.
Coordinate tenant legal processes including initiating termination notices for tenant arrears / breaches of Residential Tenancy Act (RTA)
Negotiate and monitor repayment agreements in accordance with the Eviction Prevention Policy
Collect rental arrears and attends Tribunals as required
Maintain an effective electronic and manual record keeping system for business practices including : vacation schedules, tenant files, attendance, accounts payable documents, Housing Service Act (HSA) documents and legal documents, etc.
Provide services to a diverse community respecting TCH’s policies and procedures including : Anti-Ableism, Human Rights and Fair Access, Code of Conduct and Conflict of Interest. etc.
Maintain effective relationships with agencies, neighbors, social groups, legal clinics, tenant leaders and elected tenant representatives
Participate in community development activities, initiatives and outreach to relevant groups including cultural, racial, sexually diverse, special needs, mental health and homeless groups
Network with other Toronto Community Housing staff, Office of the Commissioner of Housing Equity , tenants and communities on community health issues and participates in tenant meetings as required
Perform rent assessments in accordance with Housing Service Act (HSA) guidelines and advises tenants.
Utilize computer systems as an essential job tool including HMS / TMS, TAWL, Portfolio Database, Electronic Mail, Intranet, EasyTrac, Web based Time Entry System (WTES) and Bank of Montreal on-line (BMO), etc.
Process rent payments for incoming customers, processes batches for bank deposits, promotes and administers pre-authorized rental payments, maintains and administers petty cash, etc.
Perform accounting functions related to accounts receivable and accounts payable
Produce financial reports that reflect the activities of the Operating Unit
Attend meetings and prepares minutes and agendas
Perform other related duties as assigned
What you’ll need
Minimum 3 years’ experience in a progressively responsible clerical / administrative position with an emphasis on front-line customer service
Demonstrated experience in preparing routine correspondence, memoranda and reports
Ability to recognize situations that require intervention, for example mental health issues, and refer to the appropriate staff / agency for follow up
Must demonstrate a commitment to providing a high level of tenant / customer service and respecting diverse cultures
Ability to communicate effectively with a diverse tenant population in difficult situations and possess skills required to handle problems effectively in response to complaints and requests for services
Excellent interpersonal skills required to interact with tenants, applicants, staff, tenant representatives, external agencies and the general public
Ability to work cooperatively as a team member
Must be able to meet deadlines with conflicting priorities and work independently with minimum supervision
Ability to travel to various Toronto Community Housing work locations
Working knowledge of data based financial and client systems in a computerized environment
Demonstrated ability to make calculations accurately and working knowledge of financial procedures
Knowledge of various Housing Programs and legislation including : Residential Tenancy Act, Occupational Health & Safety Act, Eviction Prevention Policy, the Human Rights Code, HSA, SHRA, etc.
Demonstrated initiative in responding to challenging situations and must be able to organize, prioritize, and manage a heavy and constant workload
Ability to use various software packages that support the business practices
Ability to learn and apply marketing techniques to meet local vacancy needs
Ability to work flexible hours
Ability to work independently
Decision making skill
What’s next Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps.
If you move forward, the process may include an interview, written / practical test, and reference check. Assessment Process : Candidates will complete an online test, a computerized written test and a verbal interview.
Candidates will need to achieve a score of 70% on each step / assessment to pass. Successful candidates will be considered further based on union seniority.
In the event there are any changes candidates will be notified prior to the assessment in writing.
Here's your chance to bring your knowledge and expertise to our team and contribute to providing better homes, better neighbourhoods, and a better Toronto for all.
When submitting your application / resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting.
You can update your profile at anytime, but please note that only application information submitted prior to the deadline to apply will be accepted.
We encourage you to continue to refer to our career page as new opportunities become available on a regular basis. Thank you for your interest in Toronto Community Housing!
Accessibility for Applicants
Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.
If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at accessibility.
hr torontohousing.ca or call our accessible accommodations line at 416-981-4119. Please refer to the job requisition number when you contact us.