Application Support (Intelligent Systems)
IBI Group
Toronto, Canada
17h ago

Company Description

We are a global team of dedicated and experienced architects, engineers, planners, designers and technology professionals who share a common desire to help our clients create livable, sustainable, and advanced urban environments.

From high-rises to industrial buildings, schools to state-of-the-art hospitals, transit stations to highways, airports to toll systems, bike lanes to parks, we design every aspect of a truly integrated city for people to live, work, and play.

Our collaborative and combined approach focuses not only on creating the best solutions today, but also determining the right solutions for tomorrow.

We believe cities in the future must be designed with intelligent systems, sustainable buildings, efficient infrastructure, and a human touch.

At IBI, we’re defining the cities of tomorrow.

Our values :

  • Integrity We do what is right.
  • Partnerships We work together.
  • Excellence We pursue design excellence.
  • Innovation We embrace ingenuity.
  • Community We build community.
  • Here's how we work :

    The IT systems teams deliver complex solutions and push the limits of technology solutions. Our talented groups of systems professionals do more than just write code and debug they make a significant impact on the design and development of state-of-the-art projects.

    Working in IT consulting, you’re not just an individual; you’re part of a collaborative and highly visible team that works together on unique, fast paced projects around the world.

    IBI Group’s Toronto office is searching for a Tier 1 / Tier 1.5 Support Specialist to join their Intelligent Transportation Systems support team.

    This individual will help provide support for clients around the globe providing first level support, monitoring of servers, databases and applications, and working with IT staff to help resolve client issues.

    Maintenance of servers and network infrastructures are also required. A+, Network+, MCP, MCSE certifications are desired, but not mandatory.

    The successful candidate will have a passion for all things technology, an innate curiosity to just 'figure things out' and drive to provide strong customer service.

    IBI Group offers you a career you can Define Discover It!

    Most of the things you'll work on :

  • Provide first level support for our ITS clients on both Systems and Network related issues.
  • Responsible for maintenance, repairs and installations related to Windows, VM environment, and other software and hardware related issues.
  • Assist clients experiencing operational, hardware, or network connectivity problems with their systems and provide basic support for our software applications
  • Perform upgrades, repairs and preventive maintenance on servers, networks and other equipment
  • Undertake routine server and database backups
  • Assist in the installations and configuration of our ITS applications
  • Verify data integrity of backup and restore systems
  • Update knowledge and skills to keep up with rapid advancements in computer technology
  • Provide first level support on network and security equipment, Cisco switches, Sonicwall firewall, etc for internal and client projects
  • Provide feedback to Systems IT and development staff on issues and practical advice
  • Qualifications

    You'll need to have :

  • 2 years of professional IT experience with strong experience in both systems and networking support
  • A college diploma or University degree in the field of computer science
  • Must Have : Advanced knowledge in server hardware, workstations, network equipment, Windows O / S (Server and Workstation), VM Environments.
  • Experience with Oracle, MS SQL, and MYSQL Databases is an asset.

  • Excellent understanding of networking technologies, protocols, and hardware
  • Working experience of network concepts, including LAN / WAN infrastructure and TCP / IP routing
  • Some experience in Cisco switches and firewalls is an asset
  • A+ or Microsoft Certified is also an asset
  • Effectively communicate issues and resolutions to all levels of the organization
  • Willingness to multi-task and be flexible to take on varied responsibilities
  • Able to demonstrate patience, tact, and respect
  • Able to work under pressure and meet tight deadlines
  • Good customer service, detail and follow-up skills required
  • Able to work autonomously and as part of a team
  • On-Call shift work required
  • Apply
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