Do you have a passion for quality, analysis and problem solving?
Are you inquisitive, highly organized and detail oriented?
If so, this role may be for you...
We are looking for a highly motivated individual to join our Production Support team.
As the customer experience continues to influence how we do business, we will focus on creating an experience that is effortless, easy and meaningful to our customers (GB Plan Sponsor Administration Services and GB Plan Sponsor Financial & Risk Management).
Our Production Support team provides business analysis support to a variety of applications and tools.
In this role, you will work through business impacts, gather and communicate business requirements, define user acceptance testing requirements and support day to day production teams.
You will work to understand current state by acquiring information, with the right level of detail from many different partner groups, domain specialists, and technical resources.
You will get along with all teams we support as well as IS and various levels of management.
We are responsible for understanding, analyzing and defining the requirements of the business. We then, create and support the solutions that meet those requirements.
The Business Analyst communicates the requirements to the developers, works with the business area to implement and roll out deliverables.
Does this sound like you?
Business Analysis Experience
Proactive Problem Solver
Conceptual Problem solver (big picture)
Strong Negotiation & Influencing Skills
Excellent verbal and written communication skills
Flexible to Change (processes, tools, priorities etc.)
Innovation and initiative taking
Produce high quality deliverables on time
Knowledge of Plan Sponsor Services products and services
Able to balance daily service items with larger work initiatives
Multitask and prioritize work
Still Interested? Here is what you would do in the role
Support the business with major production problem resolution
Liaison between IS & business units
Communicate and translate the activities and problems between IS and the business
Work with IS to prioritize their service and / or task logs to the business
Support problem resolution through root cause analysis and strategic, creative thinking
Investigate and organize enhancements & defects of both IS controlled applications and business developed applications
Assist with test plans and organize business involvement in releases (UAT & ATP)
Initiate system changes that better meet the requirements of the business
Understand IS & business-related constraints and communicate so that both sides work together efficiently
Take ownership of the support of both IS and business side applications. Work with BSA’s and developers on the improvement of applications through the elicitation and documentation of system requirements
Look for ways to improve / streamline the way we work and how we service our customers and stakeholders
What you bring to the table
Previous business analysis experience or strong system knowledge
Proven knowledge of at least one business area (PDS, PMA, AdminAdvantage, SFS)
Understand how Plan Sponsor Administration Services and GB Plan Sponsor Financial & Risk Management systems and processes integrate and potential impacts on operations.
Lean training / certification is preferable
Ability to multitask, exhibiting flexibility and good judgment in assessing business priorities
Experience with learning new products, technologies and tools
Good analytical and problem-solving skills
Thorough knowledge of analysis (information gathering, requirements writing, UAT testing etc.)
Ability to identify tasks and deliverables and provide estimates of your required effort
Ability to identify and pursue continuous improvements and generate new and unique ideas
Proven ability to quickly and easily adapt to changes within the business and organization.
Excellent oral and written communication
Strong time management and organizational skills
Demonstrated ability to be innovative, creative and work with peers and across departments / projects / locations
Excellent negotiating skills and an ability to successfully manage inter-departmental work relationships.
Strong influencing skills with ability to make sound recommendations
Experience with SQL
Proficient with MS Access, Excel, Word
Experience with UAT testing