SUPPORT ASSISTANT C
City of Toronto
Toronto, ON, Canada
6d ago

Job Category : Health Services

Health Services

Division & Section : Seniors Services & Long Term Care, LTC Regional Services

Work Location : Cummer Lodge, 205 Cummer Avenue Toronto, Ontario

Job Type & Duration : Part-Time, Part-Time

Hourly Rate : $28.64 - $31.40

Shift Information : Various : Days, Evenings, Weekends

Affiliation : L79 PT LTCH&S

Number of Positions Open : 2

Posting Period : 11-09-2020 to 25-09-2020

Reporting to the Supervisor of the Centralized Call-In Unit (CCIU) / Assistant Administrator :

  • Provides customer service by answering telephone and responding to inquiries, documenting all call information and completing call logs according to standard operating procedures, and replacing absences based on availability and seniority as part of maintaining scheduling services for all 10 Homes
  • Prepares, researches, maintains and processes documents, selects and presents data
  • Drafts correspondence, and determines and corrects errors
  • Develops spreadsheets, and inputs, updates and maintains data such as charts, schedules and documents
  • Operates office equipment and computers, utilizing a variety of software packages, applying speed, skill and accuracy
  • Prepares presentation materials, forms, data tables, and charts
  • Utilizes layout, formatting and keyboarding skills using computer
  • Maintains filing and retrieval systems for records and documents
  • Provides word processing, photocopying, faxing and filling support
  • Issues and completes receipts and documentation
  • Receives, balances and records payments and completes receipts
  • Provides resident banking services and reconciles funds
  • Coordinates meeting rooms, bookings and special requirements for meetings and events
  • Attends meetings, takes and transcribes minutes
  • Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash and bank deposits
  • Provides backup assistance as required for various administrative functions
  • Monitors, orders and maintains supplies / resource materials for unit or other locations
  • Key Qualifications :

    Your application must describe your qualifications as they relate to :

  • Considerable experience inputting data using computers and various software packages such as Microsoft Office Suite (i.
  • e. Microsoft Word, Excel, Access, email, Quattro).

  • Considerable experience working in a customer service or call centre type environment.
  • Experience creating and formatting documents, reports, charts and presentations.
  • Experience in logging and recording information mainly received through telephone communication.
  • You must also have :

  • Knowledge of Ministry of Health & Long-Term Care Standards.
  • Ability to interpret policies and Collective Agreements.
  • Good verbal and written communication skills with strong attention to detail.
  • Ability to establish effective and strong working relationships.
  • Ability to deal effectively and courteously with residents, families, the general public and all levels of staff.
  • Ability to effectively schedule staff in a high-volume work environment.
  • Knowledge of staff-scheduling principles and practices.
  • Strong analytical and problem-solving skills.
  • Good interpersonal, conflict resolution and negotiation skills.
  • Ability to handle many competing priorities and deadlines.
  • Ability to plan, organize and manage work independently as well as work effectively in a team setting.
  • Ability to handle confidential and sensitive information with discretion and tact.
  • Ability and willingness to participate in in-service education programs.
  • Ability and willingness to work shift work, evenings, weekends and holidays as needed.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
  • Additional Information :

  • Hours of Work can be up to 70 hours bi-weekly, however, Hours of Work will be decided based on operational needs.
  • Please note :

  • As a condition of employment with the Long-Term Care Homes & Services Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79 / 10).
  • NOTE TO CURRENT CITY OF TORONTO CUPE LOCAL 79 PART-TIME EMPLOYEES : If you are a current City of Toronto Local 79 part-time employee, you must indicate that you are a "Current Part-time employee" on your on-line application form, and provide your " Employee Number " in order to be considered for this job opportunity as part of your application process.

    Equity, Diversity and Inclusion

    The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

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