Business Consultant
Vancouver, BC, CA
3d ago

Join our team

The CSE Reliability Strategy team is a primary contributor to reliability initiatives across TELUS. The scope of our work includes strategic and tactical projects designed to improve job quality, provide analytical insight into factors impacting reliability, and ensure excellence in the introduction of new products, services and processes.

Here’s the impact you’ll make and what we’ll accomplish together

As a Business Consultant you will play a key role,

  • Identifying top opportunities to improve reliability with a focus on frontline operations
  • Developing business cases required to support transformational projects and programs
  • Structuring and executing programs, including planning and coordinating individual projects, to successfully deliver intended business outcomes
  • Analyzing and solving business problems by developing insightful and practical solutions to complex or unstructured challenges and opportunities
  • Leading, mentoring, and developing business and technical team members engaged on your portfolio
  • Your expertise will help us drive innovation and continuous improvement in the reliability of all TELUS home solutions, Optik TV, internet, home phone and SmartHome Security.

    In doing so you will help transform the cost to serve our customers, reduce customer effort and improve frontline team member experience.

    Here's how

  • You have a strong understanding of how to leverage business analysis in the assessment and prioritization of initiatives to deliver desired outcomes with a focus on digitization, automation and improving frontline operations
  • You work effectively in demanding environments while handling multiple tasks, prioritizing activities, and meeting deadlines
  • You promote innovation and create a passionate and focused environment open to new thoughts and ideas
  • As a senior member of the team you lead and mentor team members
  • Qualifications

    You’re the missing piece of the puzzle

  • Strong business acumen, strategic thinking, and analytical problem solving skills
  • Ability to operate with high degree of autonomy
  • Excited to work in a dynamic environment, adapting to changing priorities
  • Demonstrated ability to influence cross-functional stakeholders and ability to facilitate stakeholder alignment, solve problems, and motivate team to deliver objectives and drive operational outcomes
  • Strong knowledge of project and change management
  • Proficiency in creation and delivery of presentations and ability to organize information logically and succinctly
  • Minimum 3 years of managing cross functional performance improvement projects of large scale and / or complexity
  • Great to have

  • Operational improvement experience at TELUS
  • Experience with JIRA, ASANA or similar management tools
  • PMP designation
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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