Working in conjunction with the Client Directors, serves as the Centre of Expertise for research, analysis and building of accurate business and operational requirements for the program / project deliverables.
Performs data analytics and creates reporting for Client Directors to manage project delivery, KPI’s; accountable to support overall program governance.
Responsible for comprehensive validation activities and supports the overall implementation plan for applicable program requirements.
KEY DUTIES & RESPONSIBILITIES
Analysis & Accountability
Performs data analytics and creates reporting for AVP & Client Directors to support the management of day-to-day project delivery business.
Reports on and supports the management of project delivery KPI’s.
Supports AVP & Client Directors on overall program governance.
Proactively identifies innovative opportunities to enhance the BGIS deliverables related to client experience, employee experience and business / process efficiency and effectiveness.
Understands the full impact of end to end business processes and balances converging forces of superior client experience and business results accordingly.
Responsible for clear, concise and accurate completion of detailed documentation, process maps and operating guidelines / Job Aids for assigned initiative facilitating smooth transition and making it easier for employees to perform duties.
Draws on in-depth process knowledge and keen operational mindset to ensure regulatory / compliance reporting requirements are met and incorporated within the application process therein, mitigating operational risk factors.
Subject Matter Expert
Subject Matter Expert is accountable for gathering, building and defining accurate business requirements for the program of annual project initiatives with focus on end to end operational / fulfilment process efficiency and effectiveness.
Super-user on all aspects of project management software tool; provides training and guidance to PM’s
Learning & Development
Responsible for developing and conducting training workshops for BGIS and Client staff. Once initial training has been completed, introduces a quarterly feedback loop that constantly is looking for efficiencies.
Provide Regional training and reporting some travel required.
KNOWLEDGE & SKILLS
College Diploma in related field
2-3 years’ experience in a Program Management Office or similar capacity
Strong written and verbal communication skills.
In-depth working knowledge of BGIS fulfilment applications, systems and tools, which generate information relative to customer service and operational efficiency.
Excellent aptitude for organizing and prioritizing.
Excellent skills in MS office, specifically Excel, Power Point, Word,
Excellent analytical skills
The ability to work independently as well as part of a team, showing initiative and proactively.
Advanced project scheduling knowledge / skills
Knowledge of PMO, Execution Assurance best practices
Knowledge of Construction Project Services best practices
Construction administration experience would be an asset
Agile method for business requirement gathering resources is an asset
Bilingualism considered an asset
Licenses and / or Professional Accreditation :
PMP / PMA certification