Channel Manager - Direct to Consumer Team
TELUS International
Vancouver, BC, CA
20d ago


Lead and elevate a high performing team to even greater heights

Join our team

D2C is a small team with a big scope. Our focus is on supporting the FFH, SHS, Health and Mobility portfolios. Its fast moving environment that is dependent on cross functional relationship management.

We’re looking for an accomplished channel management professional who is obsessed with exceeding partner expectations while driving best in class customer journeys.

Here’s the impact you’ll make and what we’ll accomplish together

You are a passionate leader who is excited about trying things in the market that haven't been done before. Creating a sophisticated, customer-

and community-centric sales strategy is something you're great at, and it’s leading the implementation of these plans and driving results where you really shine.

As Channel Manager, you will collaborate and partner with key stakeholders who support sales, channel management, regional market management, community build, and products and services to bring new opportunities to life over broadband networks.

As strategic thinker, you will find yourself at the hub of a diverse and dynamic organization, and in a position to not only chart a new path for TELUS, but an exciting new career for yourself.

Here's how

  • Lead single family unit (SFU) sales and resourcing strategy, in collaboration with channel managers, sales partners, and regional market managers
  • Drive and develop sales and loading initiatives across cross-functional teams to deliver on strategic priorities
  • Launch SFU sales in fibre & copper communities, motivate, and train sales partners on key priorities, including protecting the TELUS brand, winning the hearts and minds of the community, improving sales yield, and driving premium value from a premium network
  • Establish a culture of high performance and thought leadership through effective and measurable activities including channel engagement, recognition, performance development and coaching
  • Analyze, manage, and present sales performance results across the organization with a variety of stakeholders, including working level and executive level audiences
  • Drive innovation, creativity, and team collaboration to continuously improve upon best practices and standard processes
  • Prepare program governance updates for executive governance bodies
  • Qualifications

    You're the missing piece of the puzzle

  • In-depth understanding of the services and features that TELUS provides to customers
  • Insights into how investments in broadband capabilities can generate socio-economic benefits for a community
  • Expert-level thought leadership across all the four Ps of marketing
  • Strong channel and vendor management experience
  • Sales, training facilitation, and knowledge of the residential property management industry would be an asset
  • Self-starter with proven organization and time-management skills
  • Strong relationship building ability and pre-existing network (internal and external)
  • Ability to develop long-term strategy, own and manage a program to support it, and drive execution and delivery
  • Strong business acumen, presentation, and communication skills
  • Ability to prioritize and handle multiple tasks and deadlines
  • Experience with senior management communication
  • Expert skills in Microsoft PowerPoint & Excel
  • Great attention to detail
  • Exceptional analytical and problem solving skills
  • Strong facilitation skills
  • Excellent verbal and written communication skills
  • Customer experience focused
  • Ability to work independently or within a team
  • Ability to cope with ambiguity
  • Ability to drive to clarity, consensus and closure
  • Great-to-haves

  • Post-secondary degree in business, computer science, and information technology
  • MBA (or equivalent experience) would be an asset
  • Project Management certification would be an asset
  • Minimum 7 years experience in telecommunications
  • Minimum 5 years product management, service development or project management experience
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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