Claims Specialist
Vancouver, CA
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Chez Desjardins, on croit à l’équité, à la diversité et à l’inclusion. Nous nous engageons à accueillir toutes les personnes, à les considérer et à les valoriser pour ce qu’elles sont, à nous enrichir de leurs différences et de leur unicité et, surtout, à leur offrir un environnement de travail où elles seront bien.

Pour nous, la discrimination, peu importe ses formes, c’est tolérance zéro! Nous croyons en l’importance que nos équipes soient le reflet de la diversité de nos membres, de notre clientèle et des communautés que nous servons.

Si vous avez besoin d’assistance pour rendre plus accessible le processus de recrutement ou le poste pour lequel vous postulez, veuillez nous en informer.

Des mesures d’aménagement seront offertes aux personnes qui en font la demande à n’importe quelle étape du processus de recrutement.

We don’t fill a seat; we invest in an individual... There’s a difference #Desjardinsdifference.

As a claims specialist at Desjardins Insurance your creativity, curiosity, and adaptability will make a positive impact on people's lives.

Are you passionate about helping others? As a claims specialist, you will be contributing to the financial security of our members and clients.

Your role will be to develop strategies and build solid relationships in order to assist members and clients through health- related events and guide them towards recovery.

Both independently, and with the support of a dynamic team, you will be empowered to make the best decisions for your clients.

Join a great community that will allow you to grow your insurance industry knowledge and customer service skills, providing you the opportunity for diverse career paths and expertise in the life and health insurance industry.

In disability, there is no perfect profile. As long as you are people oriented, organized, and solutions driven, we are interested in meeting you.

With colleagues and leaders from all backgrounds of life, the Desjardins disability team is a divers and engaging place to thrive.

What’s in it for you ?

  • Personalized training based on your experience.
  • A supportive and engaged work family
  • An innovative environment where you can be creative and share your ideas
  • Career development within your role and beyond
  • Work life balance A flexible schedule of 35-hours / week, Monday to Friday with possible arrangements adapted to your reality (hybrid, work from home, etc.)
  • Paid overtime when you need it
  • Competitive working conditions :
  • a defined benefit pension fund
  • 4 weeks of vacation upon entry
  • $1,000 provided to equip you with home office set-up
  • $400 physical activities, etc.
  • How you fit in :

  • You understand the importance of making quality decisions, and setting expectations with all stakeholders
  • You have experience managing short and / or long-term disability, and salary continuance claims, through the review of medical, socio-economical, and contractual factors
  • You are skilled at collaborating with various parties to develop and implement interventions aimed at getting people back to health
  • You show empathy and leadership in telephone interview techniques to draw up a holistic picture of all the elements relevant to the absence
  • You know how to develop concrete action plans, establish effective strategies and make the appropriate and careful selection and use of internal and external tools to support timely recovery
  • You are capable of coordinating and implementing sustainable returns to work based on ability and function
  • You excel at providing service to members and clients to build trust and lasting relationships
  • You appreciate taking part in client meetings and return to work planning
  • You gain trust quickly when connecting with people and like to provide continuous improvement ideas based on their feedback
  • What makes you a good candidate :

  • You have experience or training in one of the following fields : health and wellness, life and health insurance, injury claims, or customer service excellence
  • You are creative and organized, and able to thrive in a fast-paced environment
  • You are compassionate and proactive, and love working with people
  • You are attentive to detail and can exercise good critical thinking
  • You have an engaging attitude
  • You are solutions driven and results focused
  • You are bilingual (French an asset)
  • To be considered

    Apply! We are looking for people with diverse backgrounds and experiences who will be a great addition to our dynamic team.

    If you are looking to build a career in the insurance industry or gain knowledge and expertise in a multi-disciplinary, versatile field, we are interested in getting to know you.

    Desjardins is...

    An employer of choice with over 55,000 employees ✔️A clear objective : to be first in people's hearts ✔️Human values ✔️One of the top financial cooperatives in the world and the leading cooperative financial group in Canada.

    Desjardins Awards

    Come build your career as a Claims specialist with Canada’s Top Family Friendly Employers (2022), Canada’s Best Diversity Employers (2022), Top 10 in Glassdoor’s Best Places to work in Canada (2022), One of Forbe’s 2022 Canada’s Top 100 Employers, Canada’s Greenest Employer (2021)

    Le Mouvement Desjardins est le plus important groupe financier coopératif au Canada et l'un des principaux employeurs au pays.

    Il offre toute la gamme des produits et services financiers et regroupe les expertises en gestion de patrimoine, en assurance de personnes et de dommages, en service aux entreprises de toutes tailles, en valeurs mobilières, en gestion d'actifs, en capital de risque ainsi que des modes d'accès virtuels sécuritaires, à la fine pointe de la technologie.

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