We are seeking talented, dynamic individuals who are looking for a career in a fast-paced team oriented environment.
Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our customers are at the center of everything we do.
You will support customers and internal / external partners with a variety of sales and service of our loan products through inbound, outbound calls and digital channels.
In addition, you will be supported with professional development and encouraged to further develop an exciting career with us at Fairstone, while delivering exceptional value to our business, our customers' lives and to our communities of which we serve.
What do we have to offer :
An opportunity to build your customer service and sales skills
A great work environment located in the heart of downtown and easily accessible by public transit
Competitive base salary
Shift premiums on certain evening shifts
A comprehensive benefits program
Employee engagement activities
Your work life :
Guaranteed 40 hours a week
Department flex hours : Monday to Friday 9am - 9pmSaturday & Sunday 9am - 6pm
What will you be doing :
Handle all customer inquiries and applications coming through our different marketing channels, inbound, outbound and digital
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality
Achieve assigned goals and business objectives by promoting financial solutions and completing application and loan processes in a timely, compliant and accurate manner
Connect personally with customers to effectively gather information during the loan application process to identify additional financial needs
Be a team player by respecting coworkers, staying committed, and keeping everyone current on the status of your daily activities
Servicing existing customers by reviewing accounts and available products to better serve them
Support various corporate strategic initiatives as needed by :
Adjusting daily work activities to support the requirements of company initiatives
Adapting to meet unique process flows, scheduling, expectations, technology, etc.
Providing feedback to test, learn and refine processes / technology
Your wellness is our priority
To protect your health and wellness, Fairstone will conduct recruitment digitally for this position. You will receive virtual onboarding and training and will initially work remotely with the Fairstone team.
We look forward to introducing you to the team at Fairstone’s downtown Montreal headquarters once physical distancing measures are lifted.
High school diploma or equivalent preferred
Business related post-secondary education, an asset
0 - 2 years of experience in sales and / or customer service
Preference given to those with directly relevant sales / lending experience
Excellent English and French communication skills, both written and verbal (fluently bilingual in English and French)
Adapts easily to new technology as required
Must be able to work flexible hours including evenings and weekends
Authorized to work in Canada
Ability to organize, prioritize and manage time in a fast-paced environment
Must work well independently, as well as within a team environment.
Strong sense of ethics
Note : The internal job title is Lending Specialist.
What’s in it for you?
Looking for a rewarding career? You’ve come to the right place. At Fairstone, we offer all our permanent employees :
Competitive salary with bonus potential
Incentive programs to recognize when sales targets are met (applies to branch network employees only)
A minimum of 3 weeks paid vacation (prorated to your start date)
Flexible Health and Dental Benefits
Access to Dialogue, which will allow you to virtually consult healthcare professionals
Employer Sponsored Pension Plan
Personal days and sick days
Tuition Assistance Programs
Paid volunteer day and organized volunteering events across the country
Ongoing Learning and Development Training
Referral Incentives up to $5000.00
and Much More
If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
Come join our team!