Lending, Sales & Customer Service Specialist
Montreal, Quebec
1d ago

We are seeking talented, dynamic individuals who are looking for a career in a fast-paced team oriented environment.

Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our customers are at the center of everything we do.

You will support customers and internal / external partners with a variety of sales and service of our loan products through inbound, outbound calls and digital channels.

In addition, you will be supported with professional development and encouraged to further develop an exciting career with us at Fairstone, while delivering exceptional value to our business, our customers' lives and to our communities of which we serve.

What do we have to offer :

  • An opportunity to build your customer service and sales skills
  • A great work environment located in the heart of downtown and easily accessible by public transit
  • Paid training
  • Competitive base salary
  • Shift premiums on certain evening shifts
  • Incentive plans
  • A comprehensive benefits program
  • Employee discounts
  • Employee engagement activities
  • Your work life :

  • Guaranteed 40 hours a week
  • Department flex hours : Monday to Friday 9am - 9pmSaturday & Sunday 9am - 6pm
  • What will you be doing :

  • Handle all customer inquiries and applications coming through our different marketing channels, inbound, outbound and digital
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality
  • Achieve assigned goals and business objectives by promoting financial solutions and completing application and loan processes in a timely, compliant and accurate manner
  • Connect personally with customers to effectively gather information during the loan application process to identify additional financial needs
  • Be a team player by respecting coworkers, staying committed, and keeping everyone current on the status of your daily activities
  • Servicing existing customers by reviewing accounts and available products to better serve them
  • Support various corporate strategic initiatives as needed by :
  • Adjusting daily work activities to support the requirements of company initiatives
  • Adapting to meet unique process flows, scheduling, expectations, technology, etc.
  • Providing feedback to test, learn and refine processes / technology
  • Your wellness is our priority

    To protect your health and wellness, Fairstone will conduct recruitment digitally for this position. You will receive virtual onboarding and training and will initially work remotely with the Fairstone team.

    We look forward to introducing you to the team at Fairstone’s downtown Montreal headquarters once physical distancing measures are lifted.

    Qualifications :

  • High school diploma or equivalent preferred
  • Business related post-secondary education, an asset
  • 0 - 2 years of experience in sales and / or customer service
  • Preference given to those with directly relevant sales / lending experience
  • Excellent English and French communication skills, both written and verbal (fluently bilingual in English and French)
  • Adapts easily to new technology as required
  • Must be able to work flexible hours including evenings and weekends
  • Authorized to work in Canada
  • Ability to organize, prioritize and manage time in a fast-paced environment
  • Must work well independently, as well as within a team environment.
  • Strong sense of ethics
  • Note : The internal job title is Lending Specialist.

    customer service

    What’s in it for you?

    Looking for a rewarding career? You’ve come to the right place. At Fairstone, we offer all our permanent employees :

  • Competitive salary with bonus potential
  • Incentive programs to recognize when sales targets are met (applies to branch network employees only)
  • A minimum of 3 weeks paid vacation (prorated to your start date)
  • Flexible Health and Dental Benefits
  • Access to Dialogue, which will allow you to virtually consult healthcare professionals
  • Employer Sponsored Pension Plan
  • Personal days and sick days
  • Tuition Assistance Programs
  • Paid volunteer day and organized volunteering events across the country
  • Ongoing Learning and Development Training
  • Referral Incentives up to $5000.00
  • and Much More

    If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

    Come join our team!

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