Play a critical role in our digital transformation and software platform strategy!
Join our team
Driving an exceptional customer experience is at the heart of what we do within the Business Network Systems P redictive A nalytics & C ustomer E xcellence (PACE) Team.
We work with telecom carriers, value added resellers, managed service providers and software based platform providers from across the world! Our mandate is to ensure that we are at the forefront of innovative software based platform industry developments that will drive growth for TELUS domestically and internationally.
You could be a big part of our success in 2022 and beyond!
Heres the impact youll make and what well accomplish together
Our digital transformation strategy and journey to 100% customer self-serve is fundamental to driving our growth for the coming years and our goal is to continue the rapid improvements weve seen over the past few years.
We need an entrepreneurial change agent with a passion for growth that uses smart, customer-centric and data-driven experiences to drive our platform expansion.
Help us to shape our future as we evolve to data and cloud based services, whilst driving efficiencies and effectiveness.
What youll do
Youre a seasoned transformational change agent with broad exposure to the telecom business and to software platform development.
You will be a key contributor to the holistic strategic blueprints to fulfill our market strategy and customer experience vision while incorporating operating and business strategy.
Youre confident in engaging team members, customers, industry groups, and our executive team. In addition, you will drive our system, platform and data strategy in partnership with our technology / IT peers as we continue our digital transformation journey.
Your ability to match technology to business outcomes is critical to our go to market success. In this role, youll have the opportunity to shape our future within the dynamic wholesale ICT industry, help make important capital decisions and improve the experience for our Global customers and suppliers.
Position TELUS as the Partner of choice for our Global Service Provider base
Ability to understand corporate business strategies and goals, and apply this understanding to make B2B systems / technology development decisions
Develop long term strategies to enable Partner Solutions Digital Transformation supporting our market strategy, product capabilities, customer experience journey and value chain enhancements to drive profitable outcomes for the company
Obtain cross functional and executive alignment on system, platform and data roadmaps
Drive, influence and support strategy through expert knowledge across architecture domains and understanding of downstream impact on cross-functional teams including other business units
Help Portfolio Architects create and prioritize their backlog by identifying new and evolving business features and capabilities required for your project
Work closely with Business Primes, Strategic, System and Portfolio architects to identify any gaps between platform strategy, impacted system roadmaps and business requirements.
Collaboratively develop a solution (including transitional steps) that delivers on business priorities, aligns with strategic vision as well as meets cost and time constraints.
Work with our cross functional support teams, to evolve our Digital Transformation roadmap in support of faster time-to-market, lower development costs and an exceptional customer experience
Track and prioritize feature / surface / system development work from concept to launch
Responsible for business case development, scenario building and capital planning working in partnership with product managers and other relevant stakeholders
Identify operational and process improvements and quickly set-up lightweight processes to fill gaps. Manage multiple, time-sensitive projects simultaneously
Manage the risks, issues and actions for account(s) and track them to meet expected outcomes and timelines, building mitigation plans as the program evolves
Enhance our governance and reporting capabilities to drive better decisions and business outcomes
Communicate and present roadmaps and digitization strategy with key stakeholders
What you bring
You are a strong leader with recognized strategic planning and execution abilities along with a proven track record of delivering results
You have strong technical and business acumen with the critical ability to articulate and manage at the conceptual level, as well as dive deep into solution details when required
You have a natural curiosity and eagerness to learn, understand, and work with new and emerging technologies, methodologies, and solutions in the Cloud / IT technology space
You have financial analysis and business case development experience with the ability to integrate financial analysis into business decisions to drive high impact solutions with maximum value
You have a strong knowledge of wireless / fixed broadband, Telecom IT systems and platforms
You are a big picture thinker who can provide end-to-end oversight to typically siloed functions
You have a passion for excellence, strong work ethic, and are solutions-oriented with an entrepreneurial spirit that constantly challenges the status quo
Your enthusiasm for learning and innovation, love of a challenge and leadership capabilities will be keys to your success
Engineering, IT or related technical university degree (Undergrad), Masters or MBA is an asset
8+ years business background in a technology industry with relevant experience in a product management or service / software development role
Influential relationship skills to develop business strategies, secure executive support and obtain cooperation / consensus from key stakeholders while maintaining personal credibility
Understanding of the telecom business and knowledge of agile methodologies and tools is an asset
Knowledge of TELUS cross-functional operations and / or industry network an asset
Knowledge of Layer 2 and Layer 3 networking using optical and switched Ethernet technologies
Knowledge of Metro Ethernet Forum (MEF) standards and service guidelines