DESCRIPTION : WHY ECONOMICAL?
Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-
matched RRSPs, and paid volunteer days all within an engaging, fun, and collaborative work environment.
Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions.
With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.
We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.
In this role, you will :
Lead assigned team of inside Claims Representatives and provide technical direction to ensure efficient handling of claims
Providing ongoing coaching and mentoring to the team in the management of day-to-day business issues applying Performance Management Cycle model.
Analyzing, developing and implementing an efficient claims system by monitoring delivery systems, procedures and methods to help improve processes and results.
Monitoring and Managing new intake and pending analysis.
Providing coaching and performance feedback to Claims Representatives by reviewing reports, discussing options, and developing action plans.
Coaching and developing to maintain sufficient reserves to cover losses.
Coaching and developing the team to achieve Economical Insurance claims file quality standards.
Monitoring and analyzing queue service levels.
Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
Accountable for the performance management of assigned staff.
Initiating interviews for vacancies within the unit and makes recommendations for new hires.
Managing expenses and annual operating budget for the team
Your Skills and Experience
University degree, CIP designation or 2-year college diploma within a relevant discipline
3-5 years of claims experience, with focus on the direct handling of a variety of property claims
2-3 years of leadership experience
Previous call centre experience is an asset
Strong people leader with experience coaching through change management
Demonstrated organizational, negotiation, analytical and interpersonal skills are essential
At Economical, we all work together to come up with big ideas then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together.
If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.