The Power of Together
Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.
Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!
We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values : respect, passion, connectedness, creativity, and excellence.
By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of ensuring we achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.
Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success.
Our company has had an amazing journey so far, and our future is full of new possibilities!
Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Scotiabank Arena, Rogers Centre, and CN Tower.
As a national property and casualty commercial insurance provider, we also have offices across Canada.
The Claims Manager is responsible for the coaching and management of claims staff and ensuring efficient, prompt, and courteous service to claimants, insureds, and brokers through the direction and training of the adjusting staff in the investigation, analysis, and settlement of claims.
The incumbent is also responsible for the day to day operations and departmental strategies in the achievement of regional goals for customer service, productivity and quality.
What you will be doing :
Manage workflow and assignments in order to ensure that quantity and quality guidelines are met.Continually review processes and efficiencies so as to recognize opportunities for improvement.
Develop and implement strategies for the early recognition and handling of potential fraud.Evaluate and recommend improvements to subrogation and salvage handling procedures.
Ensure that quality initiatives within the claims unit and within the company as a whole are implemented regarding the adjusting of claims in order to promote service that surpasses insured and broker expectations.
Oversee the supervision of files handled by independent adjusters.Monitor external adjusters to ensure that company policies are followed.
Monitor, maintain and control reinsurance procedures and activities.Collaborate with internal stakeholders such as underwriting, accounting and actuarial to solve problems and to identify / implement new and better strategies to handle current functions and operations.
Assist in the training and development of staff, and provide technical expertise and advice regarding products, systems, and processes.
Complete annual performance objective planning and performance reviews for direct reports and teams.Assess staff training and development needs and provide recommendations for training opportunities to build a competent staff capable of performing all claims functions within the unit.
Coordinate training for claims staff on appraising techniques and guidelines concerning negotiated settlements as required.
Ensure that information is provided on a timely basis and is coordinated with other segments of the company’s operations.
In cooperation with the Claims Customer Care role ensure that insureds / claimants / brokers are fully informed of the status of their claims.
Provide direction to supervisors on the evaluation of available information and the establishment and maintenance of appropriate reserves, payments or recovery, negotiation, or declination on claims of any size and complexityMonitor large / complex losses, providing input and direction as required.
Review available information and establish, maintain, and recommend appropriate reserve, payment or recovery, negotiation, or declination.
Conduct periodic re-evaluations of reserves for adjustment as necessary.Ensure your team processes all payments promptly within guidelines.
Provides authority levels for loss and expense payments to assigned personnel according to competence and provides approval above those levels but within position authority.
Extract information from database to control and monitor reserving.
Ensure your teams take proactive litigation management approach by directing the activities of defense counsel to ensure appropriate resolution.
Attend and participate in meetings, mediations, arbitrations, settlement conferences, pre-trials / trials.Participate in case law reviews.
Plans and in conjunction with the National Claims Audit Manager executes claim audits, and makes recommendations to improve operations, reduce costs, and achieve compliance with regulatory requirements.
Conduct regular open and closed file reviews / audits in accordance with Corporate guidelines.Review all threshold claims to ensure appropriate claims handling.
What sets you apart :
What we're looking for :
What We Have to Offer :
Working Conditions :