Customer Service - Remote Opportunity
Maximus Canada
Lady Smith, BC, Canada
4d ago

Job Summary - $22.72/hr


Customer Service Representatives supporting Service BC administered by Maximus Canada make an impact everyday by providing front line support for 120+ programs and services the provincial government offers to residents, businesses and visitors. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus Canada provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. This is a full-time remote position specifically supporting the Family Benefit Plan Project. Project. Employees must live in British Columbia within a reasonable driving distance to Victoria.

Salary: $22.72/hr


Key Responsibilities

· Responding to all requests received from citizens in a courteous and timely manner
· Reviewing the Knowledge Base for the appropriate response to requests
· Provide feedback in regards to effectiveness of Knowledge Base and inform of call trends
· Accessing and reviewing publicly available British Columbian government websites to determine and provide the appropriate response to requests
· Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment
· Understand and comply to Maximus Canada, legislated and client policies and work procedures accurately
· Referral or transfer of requests to the appropriate resources at a Province Ministry or Province Business Area where the nature of the request requires information not available to the Service Provider or constitutes Complex Services


Requirements

· High school diploma or GED equivalent
· 6+ months of Customer Service experience or call centre experience preferred
· Must be able to speak and read English clearly
· Proficiency in basic computer skills, ability to operate standard office equipment
· Ability to effectively work within established contractual turnaround times required
· Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
· Proven ability to work as a member of a team
· All personnel will be required by contract to undergo program update training as the program changes


Home Office Requirements

· Hardwired internet (ethernet) connection with 50 Mbps minimum
· Private work area and adequate power source
· All equipment will be provided for pick up at the Maximus Victoria office location: laptop, docking station, two monitors and headset


About Maximus Canada

Service BC is a citizen centric front-line support service administered by Maximus Canada to assist residents and visitors to the province with information on the hundreds of programs and services the government offers


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