Product Management Vendor Support Manager
Canada Health Infoway
Toronto
4d ago

Position Purpose

The PrescribeIT™ Vendor Support Manager has the primary responsibility to ensure that Clinical System Vendors such as Electronic Medical Records (EMR) and Pharmacy Management System (PMS) deliver the PrescribeIT™ features in a way that safeguards patient safety, privacy and security while delivering the planned clinical and workflow benefits to prescribers, pharmacists and other clinicians.

The role is responsible for supporting vendors during development phase to ensure a high-quality integration as well as contributing to PrescribeIT functional requirements and vendor specifications.

Major Responsibilities

Support vendor onboarding activities :

  • Work with Point of Service (POS) vendors during development phase to : Advise and clarify questions about vendor specs Provide implementation guidance to facilitate development, integration and conformance Act as liaison with technical resources to assist in debugging issues Ensure vendors implement a high-
  • quality ePrescribing Workflow Ensure vendors implementation safe-guard patient safety

  • Engage in vendor onboarding activities by developing and delivering presentations to EMR and PMS vendors describing the features, implementation details and value proposition ofthe Infoway e-
  • Prescribing solution (PrescribeIT™).

  • Provide support to POS Vendors throughout their development cycle, including regular progress meetings, and work with PrescribeIT™ development, support and operational teams to resolve any questions, concerns or functional defects they identify.
  • Working closely with PrescribeIT™ technical and operational resources, provide an overview of the PrescribeIT Vendor Specifications to EMR and PMS vendors.
  • Provide education on Infoway Tooling (e.g. Message Builder API’s, Terminology Gateway) and Interoperability Standards (e.

    g. FHIR). Gather feedback and work to resolve any questions or issues.

  • Support external PrescribeIT™ solution vendor to validate the quality assurance framework and processes and to review the Quality Assurance Test Plan, including expected results.
  • Help Identify and remedy any deficiencies in the plan and review the quality assurance test results. Work with the vendor to identify resolutions to any deficiencies.

    Oversee and support vendor integration activities :

  • Assist point of service vendors to integrate PrescribeIT™ within their EMR and PMS applications. Provide education on Infoway tooling and interoperability standards, gather feedback and work to resolve questions and concerns.
  • Work with EMR and PMS vendor through Design Review sessions to ensure that PrescribeIT™ features are integrated into vendor solutions in a way that improves productivity and supports clinician workflow.
  • Review specification and conformance test documents with EMR and PMS Vendors to answer questions and work with them to resolve any concerns.
  • Support PrescribeIT™ team members in user acceptance testing to ensure that all business requirements have been met, that the system has been developed in a way that will achieve the planned clinical and workflow benefits, and that the system protects patient’s safety, privacy and security.
  • Support PrescribeIT requirements and product roadmap development
  • Provide subject matter expertise and contribute to review, drafting and sign-off of product requirements.
  • Ensure that PrescribeIT™ new features and requirements are consistent with POS vendor integration, conformance and implementation capabilities as well as clinical workflows, patient safety, privacy and security considerations.
  • Oversee and support the development and publication of Vendor Specifications :

  • For each new release work closely with the PrescribeIT™ software development team, and other PrescribeIT product management team members to ensure that vendor specifications align with requirements for the PrescribeIT solution, and are clear, concise and easy for Clinical System vendors to understand and use, leveraging APIs and artifacts in computable format where possible.
  • Support and manage moving the PrescribeIT™ vendor specifications from a document-based solution, to an online browsable website, including configuring workflow to ensure that the appropriate reviews and approvals are in place before a new version of the specification is published.
  • Review FHIR® specifications produced by the PrescribeIT™ development team to ensure that they are accurate, clear and concise and meet the business need.
  • Support the vendor conformance process :

  • For each PrescribeIT™ release review the conformance test plan and expected results to identify any gaps or deficiencies.
  • Help ensure that Conformance covers all aspects of the integration and delivers vendor products that protect patient safety while improving clinician workflow.

  • Review the Conformance cases and workflow scenarios, including expected results and identify any deficiencies in the plan.
  • Work with the PrescribeIT™ solution vendor to prevent any deficiencies.

  • Contribute oversight in the Vendor Conformance testing process to deliver quality while ensuring that the process is fair and equitable to all vendors.
  • Review any conformance documentation and provide feedback to ensure high quality deliverables.

  • Engage in a conformance results review process with other members of the PrescribeIT™ team (e.g. Privacy and Security, Technical) to determine whether vendors will receive a Pass or Fail on their conformance results.
  • Work with EMR and PMS vendors to ensure timely resolution of any issue identified during the conformance process and to track progress and answer any questions.

  • Support change management activities
  • For each new release work with PrescribeIT™ Change Management team members to ensure that they understand new features that will be available to clinicians.
  • Provide documentation on key areas that require change management focus and recommended workflow steps for clinicians to maximize productivity, patient safety and value from EMRs and Pharmacy Management Systems integrated with PrescribeIT™.

  • Working with the Change Management team members, engage in meetings with the EMR and PMS vendors to ensure that PrescribeIT™ training materials are developed and incorporated into the Vendor release notes and training packages.
  • Identify any deficiencies in the training materials developed and support the effort to remedy those deficiencies.

  • Review all training documentation developed by the PrescribeIT™ Change Management team, EMR and PMS vendors to ensure that it aligns with the solution and provides guidance that will help clinicians maximize productivity, patient safety and value from EMRs and Pharmacy Management Systems integrated with PrescribeIT™
  • Education

  • Undergraduate Degree or Diploma in Health, Health Informatics, Computer Science, or related field OR equivalent experience
  • Qualifications

  • 5+ years of experience supporting the development and implementation of systems in the medication management domain, including writing requirements and user acceptance testing, quality assurance testing or conformance testing solutions
  • 3+ years’ experience working on digital health / interoperability initiative, preferably in the medication management domain
  • 2+ years of experience supporting change management and adoption activities, including workflow analysis and training, preferably in the medication management domain
  • Experience managing and working with vendor is required, specifically with EMR or Pharmacy Vendor is preferred
  • Demonstrated knowledge of all aspects of the prescribing workflow.
  • Experience working in a clinical environment (e.g. pharmacy or physicians clinic) is an asset
  • Experience working in an organization that utilizes agile, scrum or extreme programming is an asset
  • Experience working with the HL7 FHIR® interoperability standard is an asset
  • Undergraduate Degree or Diploma in Health, Health Informatics, Computer Science, or related field OR equivalent experience
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