Customer Service Representative
Centre for Aboriginal Human Resource Development Inc
Winnipeg, Manitoba, CA
12d ago

by employerrep Apr 3, 2018

Position Type

JOB TITLE : CUSTOMER SERVICE REPRESENTATIVE

NATIONAL OCCUPATION CODE : 6552

POSITION TYPE : PERMANENT, FULL-TIME, PART-TIME

A large customer service company with locations in North America and throughout Europe is seeking Customer Service Representatives for their Winnipeg Operations.

The Customer Service Representative is the direct link to their clients and their customers. Through communicating with customers and accurately recording their feedback while promptly addressing their needs, overall client satisfaction and retention is increased.

The professional frontline support offered by the Customer Service Representative directly helps clients to improve their business.

A CSR also provides valuable support to all departments and team members at the company's

Information’s Customer Feedback Center of Excellence.

Essential Duties and Responsibilities :

  • Answer customer phone calls and assist client in learning and solving problems.
  • Document all client interactions promptly and accurately
  • Follow up on resolutions with emails and / or customer callbacks.
  • Work within team to find solutions and alternative options.
  • Respond promptly to emails and voicemails from external and internal clients.
  • Clear web comments in holding tanks.
  • Maintain / update assured reports and call logs.
  • Prepare and issue resolution letters and coupons on behalf of clients.
  • Responsible for being aware of all project parameters necessary for a valid
  • Non-essential Duties and Responsibilities :

  • Communicate with supervisor regarding any client issues that need immediate
  • Assist with other projects / duties as required.
  • The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
  • They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

    Qualifications :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Education / Experience :

  • High School Diploma; or equivalent combination of education and experience.
  • Customer service experience required.
  • Computer Skills :

  • Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).
  • Hours of Work :

  • CSRs work varied schedules and are expected to have open availability
  • CSRs are requested to have availability to accept shifts during the following work hours 7 : 00am to 11 : 00pm CST Sunday through Saturday
  • What does this company have to offer?

    The company fosters an environment of energy, learning and growth. Along with offering competitive pay, they are excited to offer great employee benefits including :

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Please contact (CAHRD) Centre for Aboriginal Human Resource Development at 204-989-7110 for more details. This job advertisement has been provided by an external employer / partner.

    CAHRD) Centre for Aboriginal Human Resource Development is not responsible for the accuracy, authenticity or reliability of the content.

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