Service Advisor
Peterbilt Pacific Delta
Delta, British Columbia, CA
3d ago

The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.

Every employee at Peterbilt Pacific is absolutely critical to our success.

Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Benefits

  • Extended Health & Dental Benefits
  • Premiums Paid by Employer
  • Employer Contribution Pension Plan
  • Growth Opportunities
  • Paid Training
  • Long term job security
  • Employee Assistant ProgramResponsibilities
  • Obtain customer and vehicle information
  • Consult vehicle file for outstanding recalls or warranty repairs
  • Obtain credit approval if necessary
  • Open repair orders and enter job descriptions
  • Coordinate new and used truck department requirements
  • Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements
  • Receive service department phone calls and direct to appropriate person as required
  • Maintain customer information files
  • Follow-up with customers about service repairs done and additional items found in need of repair
  • Maintain backordered service parts listings and contact customer for appointment upon receipt of parts
  • Tag warranty parts and store as per warranty manager
  • Ship or dispose of warranty parts as per warranty manager
  • Enter warranty codes and flat rate codes on to repair order to assist warranty claim processing
  • Maintain MVI decals and paperwork
  • Separate and distribute copies of work order to appropriate departments
  • Maintain inspection reports in binders
  • File bulletins, update, etc.
  • and maintain service books so mechanics have access to the information

  • Copy any bulletins, memos for the mechanics
  • Give out purchase order numbers
  • Mail out letters to the customer with MVI’s that are coming due so they can book an appointment (usually do it about 6 weeks in advance)
  • Do warranty review for warranty manager make sure all relevant forms (warranty forms) are completed by mechanics if necessary and put with work order review
  • Keep the service and warranty departments filing current
  • Update unapplied time report for Branch Manager weekly
  • Update open work order report for Branch Manager weekly
  • Provide additional assistance to service manager, warranty manager and shop foreman, as requiredQualifications
  • Previous experience as a Service Advisor
  • Grade 12 or GED requiredKnowledge, Skills and Abilities
  • Excellent customer service skills
  • In-depth knowledge of heavy-duty truck repairs
  • Good computer skills
  • Excellent written and verbal communication skills
  • Strong personal organizational skills as they relate to workload, time management and setting priorities
  • Effective problem solving and negotiating skills
  • Effective conflict resolution skillsWe would like to thank all applicants however, only those shortlisted will be contacted.
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