We are looking for a Manager to help lead our team. Nestled in the heart of Sunnyside, Vendome Cafe offers the charm and warmth of a European cafe.
The Manager is responsible for organizing and directing the operations of Vendome in conjunction with the General Manager.
This individual will supervise the operations of the dining area. This individual will also monitor inventory and supplies, and ensure that appropriate food, beverage and other materials are well stocked to meet the Cafe's needs.
We are proudly situated in the historic Vendome Block, a building that has served our neighbourhood for years. We honour this tradition by supporting our community, through the use of local farmers and artisans.
From the heart of our kitchen come freshly prepared soups, sandwiches and binge worthy brunches. All pastries are lovingly baked on premise every morning and ourfresh bread is baked each day by our sister company Alforno Bakery & Cafe.
What you can expect to do as our Manager
Ensure employees are trained on their job duties, food preparation, food delivery, customer service, sanitation and safety procedures.
Develop work schedules, ensure adequate staffing levels and assign duties to all staff.
Train and coach staff to maximize performance.
Monitor staff performance; apply corrective or disciplinary action as required.
Ensure that all staff members serving liquor are appropriately certified and of legal age.
Ensure that operating equipment and inventory is used properly and not abused.
Maintain records of stock, repairs, sales and wastage.
Schedule and receive stock deliveries, checking delivery contents to verify product quality and quantity.
Ensure that reports and administration requirements are submitted in a timely fashion
Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
Compile and balance cash receipts at the end of the day / shift.
Supervise and participate in FOH cleaning activities.
Ensure that food and service meet quality control standards.
Ensure that table appointments, table arrangements, and decorations are impeccable and that tables are set correctly.
Ensure that stations have their correct materials in place.
Handle any customer complaints regarding food quality and service as they arise.
Administer appropriate resolutions to complaints.
Liaise with customers regarding special functions.
Assist wait and kitchen staff as needed during peak times.
Perform both opening and closing duties
What we are looking for
Minimum 5 years of experience in the food services industry.
Minimum 2 years of direct work experience in a supervisory capacity.
Experience in all aspects of customer service and people management;
Demonstrated ability to lead and direct a team.
Strong working knowledge of hospitality industry principles, practices, and techniques.
Experience supervising employees, including organizing, prioritizing, and scheduling.
Excellent verbal and oral communication skills
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Able to effectively communicate both verbally and in writing.
Proficient with the use of computers, including Microsoft office suite, internet and email.
Completion of a responsible beverage service certificate.
Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.
Flexible work schedule, including the ability to work evening and weekends.
Works with company employees and general public on continual basis.
Manual dexterity required to use desktop computer and peripherals.
Must be able to transport up to 30 pounds on occasion and up to 25 pounds regularly
Ability to be on standing and walking for long periods of time.