Internal and External Posting - Deskside Technician - 2nd Shift
Sierra Systems
Vancouver, BC, CA
5d ago
source : BCJobs.com

Req ID : 97833

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Internal and External Posting - Deskside Technician - 2nd Shift to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

ACCOUNTABILITIES :

  • Receives, reviews, and completes service requests.
  • Resolves technical problems escalated from the Service Desk. Resolves the more difficult, technically challenging, or time-consuming problems that Level 1 agents are not able to resolve.
  • Installs and configures a variety of computer hardware and software, communications and peripheral devices.
  • Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
  • Provides preliminary or routine instruction to customers in systems, applications and protocols.
  • Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
  • Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
  • Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
  • FINANCIAL RESPONSIBILITY :

    No financial responsibility.

    DIRECT SUPERVISION :

    No direct supervision.

    PROJECT / TEAM LEADERSHIP OR TRAINING :

    No team leader / training responsibilities.

    2nd Shift M-F 3 PM - 12 AM

    About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

    Job Segment : Technician, Consulting, Cloud, Technology

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