Vet Assistant, FT - Kitsilano Animal Clinic
Reporting To : Practice Manager
VetCare is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate associates across Canada.
Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.
Kitsilano Animal Clinic celebrates the human animal bond that all of us treasure. We provide care to animals in a warm, supportive and compassionate environment to ensure the comfort of both pets and their people.
We formulate individualized treatment plans for all life stages of your pet. By using clear communication and client education we are able to create a collaborative approach to your pet’s health care.
Kitsilano Animal Clinic has been proudly serving the pets and people of Vancouver for over 25 years. We have the experience to give your pets the best care.
Our clients trust us to give them the best options for their pets. We are seeking a Full-time Vet Assistant for our clinic.
Responsibilities(including but not limited to)
Build positive client relationships through remaining calm in all circumstances, displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service.
Counsel clients, under the direction of a Veterinarian or a RVT, on various aspects of animal care such as dosage / purpose of medications, home care and preventative healthcare recommendations.
Educate clients regarding preventive medicine and vaccination requirements. Recommend laboratory procedures, such as pre-anesthetic profiles, geriatric screening, fecal, urinalysis, heartworm checks, FeLV testing, etc.
Answer client questions and provide knowledgeable information regarding services, merchandise, pet grooming aids, food supplies and other non-medical items available at the Practice.
Approach, greet, handle, and treat animals with kindness, compassion and patience. Involves contributing to an environment in which animals feel safe and secure.
Prepare for the doctor by : placing the patient on the table; obtain basic patient information (weight, temperature, etc.
discuss symptoms or problems being experienced and any procedures that may need to be done (i.e. vaccinations, fecal or heartworm tests, etc.
utilize a pre-exam checklist, lifestyle surgery and any other applicable client educational pieces to ensure that all medical needs have been addressed.
As required, obtain laboratory samples from the patient or ensure laboratory work is performed by another team member while the patient is still in the exam room.
When necessary, support the Technician or Veterinarian as they obtain samples using a fecal loop. Prepare specimens for outside laboratories.
Anticipate and prepare any medications or vaccines the doctor will need to treat the patient while in the exam room.
Assist to restrain animals in a safe and compassionate manner during examinations and procedures. Involves using care to employ proper retraining techniques to ensure the safety of the animal and the team
Prepare prescription labels, dispense and appropriately package medications. Ensure medications are added to the patient’s record and appropriately charged to the client.
Review medical records and notes made by the admitting team member in order to discern the nature of the visit and any tests or procedures that may be required.
Notify the Veterinarian when patients are ready to be seen. Advise the Veterinarian of the nature of the visit, preventive procedures due, tests that are to be run, etc.
Ensure all procedures rendered during the visit are documented for proper billing. Ensure that all vaccinations, procedures, notes, etc.
have been documented in the medical record.
Clean exam rooms, treatment and lab areas. Restock exam rooms with supplies and clean and maintain all medical equipment as required and monitor laboratory inventory levels and order additional laboratory supplies as needed.
Conduct end of day role responsibilities as established by the Practice.
Communicate ideas, express opinions and respond to team members in appropriate and respectful ways. Involves using upbeat tone, displaying positive body language, actively listening and understanding the value of differing opinions or ideas.
Contribute to the team as a whole by pro-actively offering assistance to others and willingly performing job tasks that team members need help with or might be outside of normal job responsibilities.
May involve assisting to clean and maintain public areas of the Practice.
Veterinary Office Assistant qualification preferred but not expected. Previous experience as a Veterinary Assistant or Exam Room Assistant will be considered an asset.
Ability to be gentle, quiet and patient with animals.
Excellent customer service skills.
Ability to remain calm in stressful situations.
Physical Effort : Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs).
Walks or stands for extended periods of time; frequently works in a bent position.
Working conditions : May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
We Offer :
Networking, collaboration, and knowledge exchange with other veterinarians within our practices
Continued investments in new technologies, advanced diagnostics, and modern facilities including digital x-ray, digital dental x-ray, modern ultrasound and in-house lab testing
Group Health & Benefits Plan
Vacation & paid time off
Staff discount program for products and services purchased at the Hospital