On-Site Audio Visual Support Technician - Toronto, Canada (DGS)
Newcastle, ON, Canada
2d ago

What will you be doing

  • Respond to Meeting Support Requests
  • Complete Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion
  • Troubleshoot, Respond to Service Issues of all AV equipment while planning and implementing improvements in AV equipment.
  • Work with manufacturers to develop relationships related to equipment servicing (technical support, securing return authorizations, complete repair functions required to resolve customer issues)
  • Assemble reports and in-house paperwork to record customer interactions to meet SLA requirements
  • Working with a support desk system and the ability to document and follow through with outstanding ticketed issues, a must.
  • Work with the Client Teams and Service Team in the scheduling of meetings and preparation of meeting room accommodations for internal users.
  • On Going Daily / weekly preventative maintenance visits and reporting to the Service Team to ensure equipment and customized space functionality is ready for use.
  • Identifying defective or failed equipment and take ownership to resolution, escalation, replacement of spares and updating asset inventories.
  • Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems.
  • Safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies.
  • Participates in and drives continuous improvement activities across AV technologies and collaborate with client’s business conferencing team to improve / evolve technology solutions.
  • Provide customers an elevated level of AV tech competencies & support.

  • Develop an on-going customer relationship, resulting in future customer loyalty
  • Physical Working Environment :

  • Client Site
  • What do we require from you?

  • A two-year diploma from a Technical School, or equivalent experience
  • CTS certification from AVIXA + manufacturer certs (Evertz, Biamp, Crestron, Microsoft, Samsung, Magic Info)
  • Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
  • Preference given to Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts;
  • crimping / punch-down connections.

  • Competencies in Microsoft Teams, Surface Hub, and video IPTV, Streaming, Webcasting products.
  • Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols).
  • Must be able to be very client facing and work with high level executives in high pressure meeting situations.
  • Must maintain a valid driver’s license with clean driving record
  • Must be able to stand, kneel and / or crouch for long periods of time
  • Must be able to work in high places, as well as small, cramped places
  • Must be able to work in hot humid places, as well as cold places
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