Summer Student - Revenue Account Assistant
City of Ottawa
Ottawa, Canada
9d ago

Job Summary

As a member of Revenue Services, the incumbent is responsible for delivering superior customer service when handling Tax and Water account issues as they have a direct impact on the City's image and customer satisfaction levels.

The Revenue Account Assistant supports the customer account maintenance, billing and / or assessment functions and provides customer service in Taxation, Water and Accounts Receivable.

Education & Experience

Post Secondary Student (completion of first year College or university) : Business or related area of study.

Minimum of one (1) year but less than two (2) years of related experience is required : Previous office experience and / or customer service experience.

Language, Certificates & Licenses

The successful candidate will be required to complete a Vulnerable Sector Check to the City of Ottawa’s satisfaction. Note : Under the age of 18, require a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.

English oral, reading, writing required.

French oral, reading, writing may be required for some positions.

Candidates must meet language requirement for position upon hire.

Knowledge

  • Knowledge of Microsoft office, word and excel.
  • Working knowledge of the Assessment Act, Municipal Act and related Municipal By-Laws as they pertain to taxation, water and corporate accounts receivable.
  • Competencies & Skills

  • Keyboarding, mouse, good organizational skills, excellent interpersonal skills, combined with an outstanding customer service attitude and proven time management skills.
  • Demonstrated ability to use computerized accounts receivable systems such as VTAX, Aquacis and SAP, is an asset; ability to communicate effectively both orally and in writing with all work related contacts.
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