Job Function : Are you fluently bilingual in English and French? Do you have at least one year of experience as a Bilingual Customer Service Representative?
Are you relentless in providing high quality customer service? Do you have the ability to establish rapport easily and appreciate a personalized touch?
The Company A leading financial firm, is looking to add a Bilingual Customer Service Representative to their team for a contract position.
If you are up for a new challenge and want to showcase your exceptional customer service skills then this is the role for you! Company Perks and Rewards Great compensation! You will work closely with clients to develop some of the most advanced benefit design techniques currently in use.
The Job! In this job you will be responsible for the following, among other duties and tasks : Respond professionally to customer inquiries / complaints in French and English Maintain complete and accurate case notes Work closely with other customer service representatives and client representatives Communicate on a proactive basis Participate in team meetings and training Read and understand the client's plan documents, amendments, etc.
Comfortably question the customer in an encouraging manner gain the customer's confidence What you bring to the job You will bring excellent communication and organizational skills.
As a Bilingual Customer Service Representative, you will be familiar with working in a busy environment. You will also bring : Excellent ability to communicate in French and English with a strong customer service focus Ability to understand and follow oral and written instructions in French and English Minimum 1-
2 years in a call-centre environment Strong mathematical and personal computer skills Great bilingual French and English communication skills Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access) Strong attention to detail Ability to successfully work in a team environment Qualified job seekers are asked to apply with attention to Shannan Willoughby.
Reference #9744. I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!