Technical Support Coordinator
Amico Group of Companies Richmond Hill, ON
Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 7 manufacturing facilities employing over 700 people across North America.
We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement, and an employee referral program.
We are currently seeking a qualified candidate with mechanical and / or electrical background to join our service team.
Responsibilities include, but are not limited to :
Support product line with records of reoccurring issues
Assist customer over the phone to determine the origin of an issue
Create RGA documents for service calls
Provide guidance in claims on warranty
Provide quotations to customers for out of warranty service calls
Create Service documentations for product
Work closely with Engineering and Installation / Service Team to schedule and resolve issues at customer site.
Track service calls to ensure timely resolution
Generate RGA reports alongside quality control manager
Provide feedback to engineering for product improvement
Job Requirements :
Sound engineering skills
Ability to think abstractly and solve problems creatively
Attention to detail
Willing to learn new product design
Ability to work independently with minimal supervision
Team leadership when completing projects
Fluent English is a must
Ability to travel to sites within Canada if needed
Required Qualifications :
Post-Secondary Education in Engineering, Engineering Technology, Mechanical, Electrical or Technician
Engineering experience in a related position
Working knowledge of electronics and electrical measurement equipment. i.e. Mult-imeter, etc a must
Only selected candidates will be contacted.