Position Summary :
The Closing Supervisor position is responsible for assisting the Lead Closing Supervisor in store operations and closing procedures as well as security during their shift.
The Closing Supervisor must also provide efficient and friendly service to customers and for maintaining excellent Store operating standards at all times.
Key Responsibilities :
Responsible for overall security of the store.
Oversees the store operations and provides a safe working environment for the rest of the team.
Provides a high level of customer service by establishing contact, greeting customers and ensuring customer satisfaction
Provides solutions for customers concerns.
Receiving orders and following the proper procedures.
Completes the Closing Supervisors work plans.
Maintains a balanced float while on shift and counts cash drawer at end of shift, reporting and accounting for any discrepancies
Faces and displays merchandise
Ensures products are scanning correctly and advises Management of any discrepancies
Demonstrates a high level of professional and ethical standards by adhering to all Company policies and procedures
Handles products and operates equipment according to regulations and Company policies and procedures
Demonstrates consistent growth in product knowledge and product changes
Must HAVE Open availability to work nights and weekends as this will be mostly evening shifts
Must be 19+ years of age
Must have Serving it Right certification
Must be able to bend, reach and stand for long periods of time with out issue.
Must be able to lift 40 lbs on a regular basis without issue.
Working with others
Job task planning and organizing
Significant use of memory
Transportation / Travel Information
Retail salespersons and sales clerks
Supervise and co-ordinate sales staff and cashiers
Resolve customer complaints and supply shortages
Maintain specified inventory
Authorize return of merchandise
Assign sales workers to duties
Ability to Supervise
5 - 10 people
Staff in various areas of responsibility
Work Location Information
On-site customer service
Work Conditions and Physical Capabilities
Work under pressure
Handling heavy loads
Combination of sitting, standing, walking
Basic security clearance
Own Tools / Equipment