Department Manager
Canadian Tire Hillside (Store 365)
Victoria, British Columbia, Canada
4d ago

Summary

As a member of the store’s Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his / her team.

The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction.

He / she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.

Responsibilities and Tasks

Customer Service

  • Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
  • Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
  • Leads by example and consistently delivers an excellent customer experience.
  • Implements and follows store policies and procedures that deliver a high quality customer experience.
  • Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery.
  • Coaches team members on how to display appropriate customer service behaviours.
  • Works as a team with other departments to provide an excellent customer experience.
  • Operations

  • Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department (e.
  • g., number of holes, labels, top shelf storage, rain check posted for out of stock items, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).

  • Monitors and improves the productivity of the department team through strong leadership, motivation and team building.
  • Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
  • Establishes department sales objectives in accordance with Senior Management goals and customer needs and communicates them to team members.
  • Plans and manages daily / weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
  • Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
  • Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
  • Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc.
  • Builds and maintains rapport with internal and external customers or vendors as required.
  • Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
  • Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
  • Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).
  • Assists in store opening and closing responsibilities.
  • Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance.
  • Regularly provides informal and constructive feedback.

  • Addresses issues and conflicts in a timely manner.
  • Organizes and conducts regular department team meetings and actively participates in store management meetings.
  • Completes other tasks, as required.
  • Requirements

  • Experience in retail sales, execution and operations.
  • Good working knowledge of department products and functions.
  • Demonstrated supervisory, leadership and / or managerial experience or relevant experience.
  • Ability to operate a cash register is an asset.
  • Basic math and typing skills.
  • Experience in a Canadian Tire store is considered an asset.
  • Required Skills and Abilities

    Successful candidates will demonstrate the following competencies :

  • Strong orientation towards customer service excellence .
  • Strong belief in the Canadian Tire Values of honesty, integrity and respect .
  • Results-oriented individual who thrives on achieving challenging goals.
  • Ability to serve customers in a professional manner and to inspire their confidence and trust.
  • Ability to lead and manage a team to achieve common goals in a fast-paced environment.
  • Effective written and oral communication skills.
  • Displays a team-oriented approach.
  • Ability to motivate and coach others as well as provide feedback.
  • Ability to plan, organize, delegate and follow up on team’s activities and projects.
  • Ability to find solutions to problems and make decisions .
  • Ability to multitask, adapt and cope with challenging situations.
  • Potential Career Opportunities

  • Next levels : Store Manager and General Manager.
  • Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.
  • Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
  • Physical Demands and Working Conditions

    In compliance with the store’s Health and Safety Policies and Procedures :

  • Standing / walking for 8 hours.
  • Lifting and / or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy .
  • Lifting and turning repeatedly throughout the shift.
  • Lifting above the shoulder, from floor to shoulder and floor to waist.
  • Walking and carrying at the same time and pushing / pulling as required.
  • Twisting, turning, reaching and working above shoulder level.
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