Support Services Manager (Generalist), Business Initiatives and Support Services (BISS)
Vancouver Coastal Health
Surrey, CA
6d ago

Support Services Manager (Generalist), Business Initiatives and Support Services (BISS)

Job Description

Support Services Manager (Generalist), Business Initiatives and Support Services (BISS) Work Site : Surrey Memorial Hospital MI

Start Date : Hours :

Hours : Regular Full Time


Days off : Saturday, Sunday and Statutory Holidays

Come work as a Support Services Manager (Generalist), Business Initiatives and Support Services (BISS) with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Support Services Manager (Generalist), Business Initiatives and Support Services (BISS) to join the team at Surrey Memorial Hospital.

Apply today to join our team!

As a Support Services Manager (Generalist), Business Initiatives and Support Services (BISS) with Vancouver Coastal Health you will :

  • Report to a Regional Director, Lower Mainland Contracted Support Services
  • Be responsible and accountable for the planning and coordination of all support services within assigned Lower Mainland facilities which may include facilities of Vancouver Coastal Health, Providence Health Care, Provincial Health Service Authority and Fraser Health (referenced as Lower Mainland BISS).
  • Hold responsibilities that include monitoring and management of customer service for all facility support services, including contracted housekeeping, patient and resident food, laundry and linen, waste / environmental programs, retail services, patient transportation and others as needed.
  • Be responsible and accountable for understanding and implementing BISS policies and service standards, creating and leading key operational projects (as assigned) and supporting other colleagues within BISS LMSS.
  • Be responsible for input to and maintenance of a specific Service Level Agreement (within the BISS template and framework approach) - or other similar support services scope documents as required - for their assigned facilities for all BISS support services.
  • Be responsible for building and maintaining exceptional customer service relationships with HO staff and patients / residents / clients in collaboration with colleagues within the LMSS team and the Regional Director.
  • Be responsible for developing, maintaining and supporting collaborative working relationships with service providers to ensure delivery of consistent performance to commonly required standards.
  • Anticipate major changes at their facilities which may impact services, and plans and implements mitigating strategies.
  • As a member of the LMSS team, the incumbent is expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by the team.


    VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.

    At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families.

    We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

    Education & Experience

  • Bachelor’s Degree and / or educational specialization, that may include Baccalaureate in Dietetics or Nutritional Science from an accredited university is required,
  • Five (5) years’ recent, related working experience in a quality improvement and customer services management role in a healthcare facility or an equivalent combination of education, training and experience.
  • Knowledge & Abilities

  • Broad working knowledge of health facility support service operations.
  • Reasonable knowledge in contract management, and cost / benefit analysis.
  • Some understanding of contract law and commercial terms & conditions.
  • Good experience in managing partner / vendor relationships.
  • General knowledge of the BC Health Care Industry environment.
  • Effective leadership and communication skills to foster a respectful and motivating environment.
  • Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
  • Strong analytical, organizational, communication, interpersonal and administrative skills.
  • Physical ability to perform the duties of the position.
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