We are currently recruiting for a Junior Healthcare Service Advisor for our Markham location to appropriately handle accident benefits claims according to individual authority, knowledge and expertise.
Investigate motor vehicle accident injury claims
Determine policy coverage, establish and adjust financial reserves
Provide excellent customer service by focusing on customer demands, communicating in a manner that is simple and easy to understand, and actively handling the claim to closure
Gather information at its earliest stage from the customers, health practitioners, employers, police, plaintiff lawyers, accountants, other insurers, witnesses, etc.
Make decisions by considering all information, consulting resources, and pulling on expertise when required
Take action that is fair and reasonable from the perspective of the customer
Actively participate in coaching and training sessions, and collaborate with team members
Take an active role in creating an environment of continuous improvement, avoid waste work and highlight value work
Other duties as assigned
Required Qualifications, Knowledge, & Skills
1+ years of adjusting experience or 2+ years of customer service experience
University degree and / or college diploma or relevant work experience
Excellent communication skills- verbal and written
Ability to learn and adapt in a fast-paced environment
Demonstrate organizational skills
Current Microsoft Office working knowledge
Ability to adapt to and work with various computer programs, databases and software
Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process.
If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance.
If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.