The Yardi Software Solution Manager will build and manage the team that will service our client’s Yardi software application.
This role has the following mandate :
Lead and manage the research, planning, design, development, testing, and implementation of solutions and enhancements to meet the needs of the business.
Provide maintenance and support for existing applications.
Provide technical advice, high level design, and solutions to the team.
Create and maintain an effective QA / Testing methodology and protocol.
Oversee the planning, coordination, and management of all activities related to the integration of software applications, and third-party solutions, as required to meet the business’ needs.
The Yardi Software Solution Manager is a key role in building the business’ capabilities to deliver its chosen value discipline Customer Intimacy.
This value permeates the organization from the relationship between IT and the business, and that of the business and their clients.
Managing Strategy : Understanding the enterprise direction
Managing innovation : Create an environment conducive to innovation; maintain an understanding of the enterprise environment;
assess the potential of emerging technologies and innovation ideas; recommend appropriate further initiatives
Managing Budgets & Costs : Manage costs
Managing Human Resources : Maintain the skills and competencies of personnel; evaluate employee job performance; plan and track the usage of IT and business human resources; manage contract staff
Managing Relationships : Understand business expectations; provide input to the continual improvement of services
Managing Service Agreements : Identify IT Services
Managing Suppliers : Manage supplier relationships and contracts; manage supplier risk; monitor supplier performance and compliance
Managing Quality : Integrate quality management into solutions for development and service delivery; maintain continuous improvement
Managing Requirements Definition : Obtain approval of requirements and solutions
Managing Solutions Identification & Build : Perform quality assurance
Managing Organizational Change Enablement : Enable operation and use; embed new approaches; sustain changes
Managing Change Acceptance and Transitioning : Perform a post-implementation review
Managing Knowledge : Identify and classify sources of information; organize and contextualize information into knowledge;
use and share knowledge.
The Yardi Software Solution Manager manages a team of three direct reports that are responsible to assist the Manager in delivering on these responsibilities as well as responsibilities for other key processes.
Other responsibilities may be assigned as necessary to accommodate vacancies within the organization.
Knowledge & Experience
At least eight years of experience in solution building roles of increasing responsibility and scope
Minimum of two years working in a hands-on management role
At least four years of Yardi Real Estate Solutions
Good understanding of basic business processes (e.g., finance, sales)
Experience working in a team-oriented, collaborative environment
Project management experience
Influence with the ability to build strong, close working relationships with team members and key business stakeholders
Ability to translate technical information into simple, and non-technical speak for the wider stakeholders
Excellent analytical and creative problem-solving skills
Exceptional listening, interpersonal, written, and oral communication skills and the ability to communicate with all levels (the executive team, external stakeholders, and partners)
Logical and efficient, with keen attention to detail
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks while under pressure
Demonstrated commitment to continuous innovation and process improvement