Undergraduate Program Assistant
York University
Toronto, Canada
3d ago

Purpose :

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges, plus the IBM Markham Learning Site.

York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success.

Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.

The Undergraduate Program Assistant (UPA) will also support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and student-focused team environment of high performance, respect, trust, collaboration and continuous improvement.

Embraces diversity and fosters inclusion.The Undergraduate Program Assistant (UPA) is responsible for supporting the undergraduate program, is the primary staff contact for undergraduate program inquiries including policies, procedures and regulations of the University, Faculty and academic unit and providing administrative support to the Undergraduate Program Director and / or Program Coordinators.

The UPA provides continuity, historical perspective and transitional support to UPDs and / or Program Coordinators during their term appointments.

Education :

College Certificate in Office Administration or equivalent (e.g. one year of related University courses).

Experience :

Minimum 2 years of administrative experience in an academic School / Department, including supporting academic and administrative processes and activities, providing degree and certificate information to students, and customer service

Skills :

Knowledge of academic administration processes (course scheduling, curriculum support). Basic knowledge of York's Academic Honesty procedures.

Knowledge of degree and program requirements. Knowledge of and experience utilizing degree progress report would be an asset.

Ability to deal courteously and effectively with people. Effective oral communication skills to elicit and provide accurate information in a clear and concise manner including active listening.

Good written communication skills and minute taking. Ability to exercise the skills of good judgment, tact, diplomacy, and initiative.

Effectiveness in attending accurately to details. The ability to work independently as well as an effective member of a team.

Excellent organizational skills are essential to simultaneously handle competing priorities. The ability to work efficiently and effectively in a complex, rapidly changing high volume environment, including the ability to multi-task, set priorities and meet deadlines.

Demonstrated ability to quickly learn and apply new computer applications, new procedures. Ability to source, evaluate, analyze and summarize information for reporting and planning purposes.

Demonstrated experience in the development and preparation of promotional materials and written content would be preferred.

Using software to update websites (e.g. WordPress or Contribute). Keyboarding 40-45 w.p.m., accuracy essential. MS Word (advanced level), MS Excel (intermediate level).

E-mail software (e.g. Outlook). Proficiency with online communication tools (Microsoft Office Teams, Zoom, etc.). Proficiency with on-line student records system (SIS) or a similar on-line database and demonstrated good record of attendance and punctuality.

Additional Notes :

This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and / or international equivalents at the time of interview.

Access Full Position Posting

In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.

If you are a current York University employee in the YUSA-1 bargaining unit and / or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting .

this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings.

Please refer to the 'Posting Intent' on the job posting.

If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation.

York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community.

Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and / or are using your rights under a collective agreement to view and / or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

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