The Systems Administrator is responsible for the implementation, maintenance and operation of WUSA's server infrastructure.
The WUSA infrastructure serves staff computers, a digital signage network, multiple food / beverage / retail outlets & their point of sale systems, e-commerce channels, and servers hosting campus wide applications such as vote, survey and room booking systems.
The incumbent is accountable for designing and ensuring the proper implementation of central systems related to desktop provisioning and end-user infrastructure applications with the direction from the IT Manager.
The incumbent is also responsible for self-directed research and keeping on top of industry trends in order to make recommendations to keep the WUSA infrastructure current.
Responsible for server administration & network security.
Design, test, deploy, monitor and maintain both physical and virtual Windows and Linux servers
Ensure confidentiality, integrity and authorization to protect sensitive data and information of staff / students
Implement and monitor strong controls to ensure and mitigate potential security risks
Implement, monitor and maintain server hardware including storage and networking appliances
Improve, monitor and maintain server performance and uptime, thorough modern monitoring system(s)
Deploy, test and monitor server patching levels through centralized systems with coordination with IST
Deploy, test, monitor and maintain server backups to ensure business continuity (disaster recovery)
Other server administration project or duties as assigned by the IT Manager
Support hardware / applications and provide troubleshooting and advice to end users.
Provide troubleshooting / consultation services to end users
Ensure proficient turnaround with IT support requests and that department Service Level Agreements are met / exceeded
Prioritize service requests and action taken based on level of impact and with direction from IT Manager
Ensure documentation is clear and up to date for internal IT and end user applications (technical & non-technical documentation)
Communicate with clients and peers effectively, clearly, and with empathy while keeping clients informed with the progress towards the resolutions of theirs requests
Ensure optimal performance and configuration of Virtualized Infrastructure to meet Feds computing demands.
Design, test, deploy, monitor and maintain Windows / Linux client computers
Design, test, deploy, monitor and maintain Windows Active Directory to ensure strong-single access control
Design, test, deploy, monitor and maintain tools such as Group Policy Object (GPO), start-up scripts, user environment manager to meet user specific demands
Ensure new software products are thoroughly tested prior to production / deployment
Champion projects as assigned by IT Manager.
Research market products, services and trends to enhance Feds business processes and client computing
Ensure thoroughness with discovery / requirements analysis, researching solutions, testing, documentation and deployment when assigned projects
Ensure system integration and scalability of newly deployed applications
Actively engage with UW cross-departmental IT personnel and campus wide initiatives to ensure compliance with campus system, policies and procedures
Completion of Post-Secondary education in field of computer science or equivalent experience
3-5 years in computer / network administration
Proficient in server administration - managing large quantities of servers and related components in an enterprise environment including :
VMware vSphere or equivalent
VMware Horizon or equivalent
ESXi or equivalent
SAN / NAS storage or equivalent
Proficient in Windows and Linux server administration
Thorough understanding of networking & security
Proficient understanding of server configuration management systems
Proficient understanding & experience leading major technical deployments and upgrades
A demonstrated commitment to high quality service
Ability to work effectively and efficiently without direct supervision
Demonstrated ability to independently, as well as collaboratively, plan, coordinate, and implement effective information technology projects, including managing multiple and simultaneous projects
Excellent communication and interpersonal skills, both oral and written assets
The role may be required to work outside normal business hours during certain times of the year to support the organization’s needs to accommodate for system failures, upgrades and maintenance.
This role will may be scheduled on rotation for on call, after hours support