Systems Administrator
University of Waterloo
Waterloo, ON, CA
6d ago

Overview

The Systems Administrator is responsible for the implementation, maintenance and operation of WUSA's server infrastructure.

The WUSA infrastructure serves staff computers, a digital signage network, multiple food / beverage / retail outlets & their point of sale systems, e-commerce channels, and servers hosting campus wide applications such as vote, survey and room booking systems.

The incumbent is accountable for designing and ensuring the proper implementation of central systems related to desktop provisioning and end-user infrastructure applications with the direction from the IT Manager.

The incumbent is also responsible for self-directed research and keeping on top of industry trends in order to make recommendations to keep the WUSA infrastructure current.

Responsibilities

Responsible for server administration & network security.

  • Design, test, deploy, monitor and maintain both physical and virtual Windows and Linux servers
  • Ensure confidentiality, integrity and authorization to protect sensitive data and information of staff / students
  • Implement and monitor strong controls to ensure and mitigate potential security risks
  • Implement, monitor and maintain server hardware including storage and networking appliances
  • Improve, monitor and maintain server performance and uptime, thorough modern monitoring system(s)
  • Deploy, test and monitor server patching levels through centralized systems with coordination with IST
  • Deploy, test, monitor and maintain server backups to ensure business continuity (disaster recovery)
  • Other server administration project or duties as assigned by the IT Manager
  • Support hardware / applications and provide troubleshooting and advice to end users.

  • Provide troubleshooting / consultation services to end users
  • Ensure proficient turnaround with IT support requests and that department Service Level Agreements are met / exceeded
  • Prioritize service requests and action taken based on level of impact and with direction from IT Manager
  • Ensure documentation is clear and up to date for internal IT and end user applications (technical & non-technical documentation)
  • Communicate with clients and peers effectively, clearly, and with empathy while keeping clients informed with the progress towards the resolutions of theirs requests
  • Ensure optimal performance and configuration of Virtualized Infrastructure to meet Feds computing demands.

  • Design, test, deploy, monitor and maintain Windows / Linux client computers
  • Design, test, deploy, monitor and maintain Windows Active Directory to ensure strong-single access control
  • Design, test, deploy, monitor and maintain tools such as Group Policy Object (GPO), start-up scripts, user environment manager to meet user specific demands
  • Ensure new software products are thoroughly tested prior to production / deployment
  • Champion projects as assigned by IT Manager.

  • Research market products, services and trends to enhance Feds business processes and client computing
  • Ensure thoroughness with discovery / requirements analysis, researching solutions, testing, documentation and deployment when assigned projects
  • Ensure system integration and scalability of newly deployed applications
  • Actively engage with UW cross-departmental IT personnel and campus wide initiatives to ensure compliance with campus system, policies and procedures
  • Qualifications

  • Completion of Post-Secondary education in field of computer science or equivalent experience
  • 3-5 years in computer / network administration
  • Proficient in server administration - managing large quantities of servers and related components in an enterprise environment including :

    VMware vSphere or equivalent

    VMware Horizon or equivalent

    ESXi or equivalent

    SAN / NAS storage or equivalent

  • Proficient in Windows and Linux server administration
  • Thorough understanding of networking & security
  • Proficient understanding of server configuration management systems
  • Proficient understanding & experience leading major technical deployments and upgrades
  • A demonstrated commitment to high quality service
  • Ability to work effectively and efficiently without direct supervision

    Demonstrated ability to independently, as well as collaboratively, plan, coordinate, and implement effective information technology projects, including managing multiple and simultaneous projects

    Excellent communication and interpersonal skills, both oral and written assets

  • The role may be required to work outside normal business hours during certain times of the year to support the organization’s needs to accommodate for system failures, upgrades and maintenance.
  • This role will may be scheduled on rotation for on call, after hours support

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