eCommerce Operations Associate
Montreal, Quebec, Canada
2d ago

Easyship has innovated the global shipping landscape with our shipping and logistics technology.

We believe any business should be able to effortlessly ship worldwide, and we work tirelessly to tear down this last barrier of worldwide eCommerce.

We have a global workforce that strategically operates from North America, Europe, Asia and Australia, and we’re always looking for talent that will propel our rocket ship even higher.

Join our diverse team of developers, sales, and marketing professionals to revolutionize an old-school industry. Help us build the most complete online shipping portal!

Position Title : eCommerce Operations Associate

Reports to : eCommerce Operations Manager

Key Relationships :

Internal - Operations, CSM, & Tech teams

External - Key Clients, Couriers, Warehouse Partners, Freight Forwarding Partners

Job Purpose : Easyship is a shipping platform that connects sellers and marketplaces to couriers. We have strategic accounts with enterprise-level eCommerce marketplaces that utilize Easyship’s technology, operations, and courier resources to deliver orders to their customers globally.

We’re looking for a candidate with ecommerce shipping and logistics experience, and a knack for project management to make these relationships successful.

You will support the daily shipping and fulfillment operations as well as contribute to the strategic planning and implementation of new solutions.

You will liaise between Easyship commercial & operations teams, and external partners to ensure success, as defined by adherence to standards of service level, performance, growth, and client satisfaction

Job Responsibilities :

You will directly support the operations and growth of our North American fulfillment and carrier network.

  • Manage US & Canadian network of 3PL and carrier partners, holding partners accountable to service level agreements & KPIs;
  • Operations liaison between Easyship’s clients and our 3PLs & Carriers

  • On-boarding eFulfillment partners and operational troubleshooting
  • Develop and execute shipping strategies and operations.
  • Monitor client success continuously and prepare reports on KPIs and deliverables.
  • Proactively identify problems, create solutions and implement improvements.
  • Be responsible for maintaining and updating internal systems and databases on integrated partners.
  • Skills & Personal Qualities :

  • 2-3 years of experience working in e-commerce shipping and logistics; Project management a plus
  • MS Excel skills (working with large data sets, lookups, IF-statements and pivots).
  • Experience working with project management tools such as Asana, Monday, Wrike, Goodday
  • Ability to build consensus and relationships among colleagues and partners.
  • Confident presentation skills
  • Fluent English necessary; French, Cantonese, and Mandarin are all useful but not required
  • Nice-to-have :

  • Experience from Parcel, Post or Logistics industry
  • A bachelor’s degree or master degree in a related field.
  • Project Management certification is a plus.
  • What you can expect from us

  • Flat team : Work side by side with the co-founding team;
  • Flexible startup life. Work hard and take time when you need it;
  • Great ownership from day one. Build your learning curve. Possibilities are limitless and just depend on you;
  • Highly vibrant and international environment.
  • What is in it for you :

  • Competitive compensation
  • Equity in the company
  • Generous PTO
  • Occasionally work from home
  • Gym allowance
  • Medical Allowance
  • Annual all-company Summit in Hong Kong
  • A chance to work with a first-class, global team!
  • Easyship will not be responding to any agency or outsourcing outreach for any of our open positions.

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