Hotel Night Auditor
Comfort Inn & Suites
Edson, CA
4h ago
source : Government of Alberta

Education

No degree, certificate or diploma

Specific Skills

  • Take, cancel and change room reservations
  • Register arriving guests and assign rooms
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Process guests' departures, calculate charges and receive payments
  • Investigate and resolve complaints and claims
  • Answer telephone and relay telephone calls and messages
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Provide general information about points of interest in the area
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Provide customer service
  • Assist clients / guests with special needs
  • Maintain an inventory of vacancies, reservations and room assignments
  • Work Conditions and Physical Capabilities

  • Work under pressure
  • Attention to detail
  • Standing for extended periods
  • Personal Suitability

  • Effective interpersonal skills
  • Team player
  • Excellent oral communication
  • Client focus
  • Dependability
  • Organized
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