What will you be doing
Technical support to Audio Visual / Broadcast solutions which may include : Video Teleconferencing / Polycom Real Presence;
Cisco TelePresence / Acano systems; Barco / Planar / Prysm / VuWall / CineMassive / Prysm / Cyviz displays; Dante; Evertz;
VBrick; Cisco Unified Communications; Skype for Business / Microsoft Lync Video & IM; Audio DSP systems / QSYS / Biamp / ClearOne;
Digital Signage Systems; Crestron / AMX / Utelogy Controls; Black Magic; Grass Valley; Patch Bays; Ross; Sony; Imagine; Utah Scientific;
ST-2110 systems; broadcast decoders; Calrec; SSL; Yamaha; IPTV; Enterprise scale KVM; ClearCom; RTS; Riedel .
Primary Duties and Responsibilities :
The Field Engineer is charged with the responsibility of working with assigned project managers and programmers in providing complete, full functional integrated audio-visual systems.
The Field Engineer position has two main focal points : (a) commissioning racks in the shop, and (b) commissioning systems in the field to the point that these systems are ready for client training .
A Field Engineer also may provide customer training.
Manages own time to perform within defined schedule
Interfaces with assigned project manager and client contacts
Interfaces with all Tech-Ops and Engineering staff in the commissioning process
Responsible for redlining CAD documentation for as-built purposes
Responsible for communicating punch items to project manager
Responsible for IP configuration of all AV devices residing on a network
Responsible for filling out IP tables and storing these on the project server
Advanced capabilities for audio system setup and gain structure
Advanced capabilities for video system setup
Advanced capabilities for troubleshooting
Responsible for managing versions and storing final DSP code on the project server
Works with the programmer to ensure that latest code version is stored on the project server
Assists the project manager with handling client requested changes to scope (change orders)
Works with programmer to define audio system controls
Assists technicians with field questions and clarifications
Responsible for completing commissioning QC checklists
Responsible for rack testing and escalating and resolving issues with equipment
Responsible for field testing and escalating and resolving issues with equipment and programs
Provide assistance to service technicians
Provide training on AV systems to clients
Perform other tasks as requested by Director of Technical Operations
Physical Working Environment :
Client project worksite and office environment
Travel to client project sites is required.
What do we require from you? Job Qualifications : Education / Certifications :
General CTS preferred
Able to study towards and obtain CTS-I within 3 years of taking position
Required / Desired Knowledge, Experience and Skills :
A thorough, demonstrable understanding of systems integration techniques
Skilled in the programming of audio DSP units from multiple vendors
Skilled in the loading of Crestron and AMX code and user interfaces
Understands basic IP networking
Can create customer training presentations in PowerPoint if required
Troubleshooting ace
Likes to travel
Able to multi-task
Excellent customer facing skills
Experience with a variety of video products is required. Typical manufacturers include but not limited to : Crestron, AMX, Extron, Polycom, Cisco, NEC, LG, Samsung, Lumens, TVOne, Biamp, Q-Sys, Shure, Clearone, etc. 
