Technician – User Support
BBA
Quebec
1d ago

Reporting to the Team Leader, Customer Service, the incumbent will provide timely, high-quality technical support to users, either remotely or onsite.

Where necessary, the incumbent will have to diagnose and solve level 2 and level 1 problems.

Responsibilities

More specifically, the incumbent will be expected to :

  • Provide technical support to users by diagnosing hardware and software issues and failures and by taking appropriate actions to resolve them.
  • Analyze problems to identify opportunities for improvement and propose solutions.
  • Update, and install and configure workstations and software.
  • Maintain relationships with other groups in the IT Department to optimize current operations.
  • Participated in various projects as a customer representative.
  • Plan and monitor tasks for requests and projects.
  • Participate in developing and maintaining policies for use, material assignment and security.
  • Monitor methodological standards and maintain up-to-date and accurate documentation for processes and incidents based on current procedures.

    Diploma of College Studies (DCS) or Diploma of Vocational Studies (DVS) in IT / Support / Networks.

  • Have at least two years of experience in a user hardware and software support position, or equivalent experience.
  • Good knowledge of Windows 10 and Microsoft Office 365 and SCCM.
  • Good knowledge of mobile devices (smart phones, tablets, etc.)
  • Available to work slightly varying shifts.
  • Fluent in English and French (written and spoken).
  • Asset : Knowledge of Intune and other MDM.
  • Asset : Work experience with a virtual environment (VMware View).
  • BBA is committed to promoting diversity and employment equity. We thank you for your interest in our firm. Please note that only those candidates selected will be contacted.

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