Reporting to the Team Leader, Customer Service, the incumbent will provide timely, high-quality technical support to users, either remotely or onsite.
Where necessary, the incumbent will have to diagnose and solve level 2 and level 1 problems.
More specifically, the incumbent will be expected to :
Provide technical support to users by diagnosing hardware and software issues and failures and by taking appropriate actions to resolve them.
Analyze problems to identify opportunities for improvement and propose solutions.
Update, and install and configure workstations and software.
Maintain relationships with other groups in the IT Department to optimize current operations.
Participated in various projects as a customer representative.
Plan and monitor tasks for requests and projects.
Participate in developing and maintaining policies for use, material assignment and security.
Monitor methodological standards and maintain up-to-date and accurate documentation for processes and incidents based on current procedures.
Diploma of College Studies (DCS) or Diploma of Vocational Studies (DVS) in IT / Support / Networks.
Have at least two years of experience in a user hardware and software support position, or equivalent experience.
Good knowledge of Windows 10 and Microsoft Office 365 and SCCM.
Good knowledge of mobile devices (smart phones, tablets, etc.)
Available to work slightly varying shifts.
Fluent in English and French (written and spoken).
Asset : Knowledge of Intune and other MDM.
Asset : Work experience with a virtual environment (VMware View).
BBA is committed to promoting diversity and employment equity. We thank you for your interest in our firm. Please note that only those candidates selected will be contacted.