Bilingual Customer Service Representative - German-English
TTEC
Sherbrooke, Canada
6d ago

We’rehiring and are looking to connect with you to help us deliver exceptionalcustomer service experiences as a Bilingual Customer Service Representative - German-English, with TTEC in downtown Montreal Canada.

If you reside in and are seeking a job in BritishColumbia, New Brunswick, Newfoundland and Labrador, Nova Scotia,Prince Edward Island, Ontario and Quebec , would like to work from thecomfort of your own home then you've found the right opportunity! (This position requires fluency in German and English.)

COVID-19 Note : During the pandemic, all of our Montreal employees are working from home.Therefore, all applications and interviews are virtual.

You will be required tohave your own high speed internet of >

15 mbps to start in this environment (validatedat Fast.com). When we are able to return to normal operations, this willalso shift from a work from home environment back to our location.

Nothaving high speed internet does not disqualify you from the job, but we mayhave to wait to start you until we return to normal operations.

Accepting digitalapplications for your protection and the protection of our employees : Applyonline or call 514.448.4905 to connect with us.

Now, more than ever,how we connect is everything. Our purpose is to deliver humanity to business and it's more relevant than ever before in today’s environment.

We know we’restronger together, working towards a purpose that matters. As TTEC team memberswe lift each other up, deliver smiles, and support our communities.

Joinus in our commitment to deliver amazing experiences.

For your safety andthe safety of our employees

  • We are conducting our entire recruitment process virtually.
  • Training will be remote (from your home) - you MUST have reliable high speed internet.
  • Work will remain remote until the crisis has subsided
  • When we are able, you and your teammates will return to our centrally-located office at 1000 rue Saint-Antoine Ouest, Montréal to continue with your TTEC career.
  • About TTEC

    We help global brands provide a great experience to their customers, buildcustomer loyalty, and grow their business. We were founded on one guidingprinciple : customer experiences that are simple, inspired, and more humandeliver lasting value for everyone.

    Your role brings that principle to life.

    As a TTEC BilingualCustomer Experience Champion , You’ll Enjoy

  • Base salary up to $17.50 per hour
  • Permanent Full Time position
  • Health and dental benefits after 90 days
  • Paid training
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • Additional benefits based on performance
  • On a typical day,you’ll

    You'll use yourinterpersonal and technical skills to deliver amazing customer service in acontact center environment that enables you to experience all the rewards alarge, respected organization has to offer!

  • Accept inbound calls from customers
  • Provide stellar customer service
  • Gather information form the customer to make appropriate recommendations for new products and services
  • Effectively resolve issues or concerns
  • Why You? What YouBring

    We are looking for customer service champions to help global brandsdeliver a great experience for their customers, build customer loyalty and todevelop their business.

    We are looking to develop the Montreal team with exceptional people whomeet the requirements mentioned below. If you recognize yourself and have theseskills, you are the candidates we are looking for.

  • Exceptional communication skills in German and English (written and verbal)
  • Exceptional computer skills
  • Available Full Time without schedule restrictions
  • Ability to thrive in a dynamic environment
  • Six (6) months or more of customer service experience
  • Handy with MS Windows and other computer applications
  • Eligibility to work in Canada
  • TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

    But don’t take our word for it check out some our women in leadership and diversity awards on TTECjobs.com.

    For more informationabout TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout socialmedia to engage in the global conversation.

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