Care Coordinator
pt Health
Chatham, Ontario
3d ago

Chatham Physiotherapy is looking for a Part-Time Care Coordinator to join our collaborative team in Chatham, ON!

Are YOU

  • A little bit of Mr. Rogers and a little bit of Sherlock Holmes?
  • Willing to be the glue of a fast paced, dynamic health care team?
  • A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence!
  • Our Care Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the pt Health commitment to patient centered care.

    They ensure the efficient, professional and organised operation of the clinic office.

    What you would do :

  • Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
  • Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
  • Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
  • Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
  • Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
  • Collect payment at time of service and follow up on outstanding payments.
  • Complete accurate clinic billing and follow up on accounts receivable as required.
  • Produce accurate end of day reports.
  • Other administrative tasks as assigned by the Clinic Director
  • What you need :

  • Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
  • Ability to exercise good judgement, resourceful, strong organisational skills
  • Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
  • Remain cool, calm and collected in high pressure situations
  • Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
  • Self-starter with an ability to work independently and collaboratively in a team environment
  • Responsible for Booking and Billing for WSIB, MVA and Private Patients
  • Previous experience in a medical office is considered an asset
  • Terms : Part Time, 20 hours per week;
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