Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.
Amazon’s transportation teams work to ensure the delivery of packages for customers around the world. On its busiest day, Cyber Monday, Amazon customers around the world have ordered more than 400 items per second and the transportation teams play a critical role ensuring packages make it to customers’ doors on-time and in great condition.
Whether it is an item large or small, we find solutions to make sure we are delivering on our promise for customers.
We are looking for a Driver Resource Manager, Logistics who will be responsible for driver success and maintaining a positive driver experience.
Key Job Duties
Cultivate and sustain a positive culture, quality performance, safe environment, and a positive, professional driver experience
Subject matter expert for all DA and DSP process areas in the station (Load Out, OnRoad Execution, RTS)
Manage two direct reports responsible for DA training processes and on road audit mechanisms for DAs
Participate in negotiations for DSP dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process
Conduct weekly performance meetings with DSP owners to develop and ensure adherence to action plans that meet business objectives and to facilitate monthly round tables for owner feedback
Drive continuous cost and process improvement programs while maintaining positive working relationships with DSPs and operations leadership
Partner with regional Fleet Management leadership to validate and confirm vehicle demand during peaks and ramps
Responsible for DSP Compliance to the Fleet Management Program
Lead daily SUMs with the DA population prior to load out to drive quality and engagement
Determine DA scheduling strategy through optimization of delivery route assignment
Oversee response to customer / TOC escalations
Monitor Driver staffing and fleet pipeline to ensure sufficient capacity
Additional Job Elements
Must be able to do the following with or without reasonable accommodation :
Lift up to 70 pounds
Frequently push, pull, squat, bend, and reach
Stand / walk for up to 12 hours
Push and pull wheeled dollies loaded with products up to 100 pounds
Engage in full manual dexterity in both hands and wrists
Work in an environment where the noise level varies and can be loud
Work in an environment where the temperature may vary between 60 and 90 degrees, occasionally exceeding 90 degrees
Continuously climb and descend stairs safely
Must be able to work flexible schedules / shifts / areas, including weekends, nights, and holidays
A history of developing strong, value-add partnerships
Solution oriented, analytical approach to problems
Excellent communications skills and a high bar for accuracy and detail
Degree in Engineering, Operations, or related field
Experience with performance metrics and process improvement
Exceptional judgment and decision-making abilities
Strong customer service sand interpersonal skills
Hard working and self-motivated
Amazon.com is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.