At SYKES, we help people one caring interaction at a time and that starts with YOU! In SYKES Home division, our agents provide support to customers of some of the world's most well-known brands, right from the safety, comfort, and convenience of their own home.
Founded in 1977, we are a trusted work from home company. In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work.
As a Remote Customer Intake Specialist (Bilingual in French), you will provide bilingual French / English customer support and account management services for drivers, merchants and fleet carriers with locations in every state.
You'll provide phone support to authorize purchases, answer billing questions, order and issue cards and checks, and provide transaction details to the carriers.
You'll also educate callers on self-service options for future service questions.
This is a full-time position. Shifts are Monday through Friday and are scheduled between the hours of 6am-6pm Mountain Time.
Specific shift schedules are communicated during the offer process.
Working with SYKES and you'll enjoy :
Required qualifications, skills and experience
Apply with us if you possess :
Desired qualifications, skills and experience
Nice to have (but not required) :
Location : Remote (Virtual Job)
SYKESHome provides home-based jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world.
Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.
So, what are you waiting for? Apply today!
At this time, SYKESHome does not offer employment to individuals located in the following states : Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.
EOE / Veteran / Disabled