IT Assistant
Science World
Vancouver, BC VAZ, CAN
14h ago

Position Description :

Located in the iconic dome building in the False Creek area, Science World currently has an exciting full-time opportunity within the IT department.

Under the direction of the IT Manager, the IT Assistant will provide user, desktop, and network support; deploying new systems, researching new technology and supporting the IT Team.

The role will also assist with exhibit and building systems and is onsite.

Key Responsibilities :

  • Setup and deploy desktops, laptops, tablets, and digital phones
  • Setup LAN connections including CAT5 / 6e for hardware devices throughout the venue
  • Investigate, troubleshoot, and provide end-user support for desktop, laptop, and software issues
  • Provide technical guidance to staff and answer help desk inquiries as required
  • Deliver and install printers, desktops, monitors, and other equipment as required
  • Support exhibit / building infrastructure that is technologically based
  • Qualifications :

  • Help desk and 1st line support experience in a Windows network environment
  • Ability to troubleshoot hardware and software issues and accurately document the effected solution.
  • Experience with Point of Sale and / or Audio-Visual systems would be an asset
  • Excellent communications abilities and customer service skills
  • Must be a good team player with the ability to work well with others and demonstrate a professional demeanor
  • Strong analytical and problem-solving skills with the ability to identify root causes and effectively resolve technical issues
  • Must be a self-starter with strong work ethic and able to work with minimum supervision
  • Must be able to interact with staff and provide assistance and solutions to IT related issues
  • Ability to multitask, work in a fast-paced environment while meeting tight deadlines
  • Ability to lift up to 15 kg for the purposes of carrying and installing work related equipment
  • Do you feel you haven’t met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

    Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

    It is conditional on pre-employment at Science World to be fully vaccinated against COVID-19.

    Please apply by Monday, July 18, 2022

    Please upload a cover letter and a copy of your resume as part of your application

  • All offers are subject to satisfactory completion of reference and police criminal record checks.
  • We would like to thank all candidates. However, only those selected for an interview will be contacted *

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